This study examined the relative weight that hiring managers place on applicants' attractiveness, general mental ability (GMA), and the Big Five personality dimensions in assessing employment suitability for high and low customer contact positions. A sample of 130 managers from 43 hotel properties in the United States and Canada evaluated applicant profiles that varied on these dimensions. The policy capturing results demonstrated that attractiveness does impact employment suitability ratings across positions. However, attractiveness is valued less than GMA and conscientiousness. The attractiveness weight was greater in the evaluation of high customer contact positions, suggesting that attractiveness may be perceived as more job-relevant for positions where employees interact extensively with people outside the organization. These findings are discussed along with implications for practice and future research attention.
Background Studies have highlighted the importance for engineers of leadership, adaptability to change, and synthesis of multiple perspectives. Yet only a few studies and instruments have explored the operational definitions of these concepts for engineering undergraduates.Purpose The goals of this research were to identify observable outcomes that engineering undergraduate students should demonstrate related to leadership, adaptability to change, and synthesis abilities and to create an instrument to assess them.Design/Method In the first phase of the study, 12 engineers working in academia and 11 engineers working in industry were interviewed. The transcripts were analyzed using a constant comparative method to determine constructs related to leadership, change, and synthesis. In the second phase of the study, survey items were developed and administered to 753 engineering undergraduate students in the spring of 2011. An exploratory factor analysis determined the common factors across the survey items.
ResultsThe mixed methods approach resulted in the creation of 45 survey items catego-
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