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As the practice of software engineering matures, project teams are leveraging the expertise of those with a background in other domains such as usability. This paper proposes a model and agenda for understanding and improving social interaction on agile usability software teams. We argue that social interaction on multidisciplinary agile usability teams, as a means to integrating the software development and usability domains, impacts how usability knowledge is managed, and thus, software product innovation. This work contributes: 1 a background, analysis, and discussion of the various agile usability integration strategies to-date 2 a model for investigating the social interaction in agile usability teams 3 a research, practice, and policy agenda for future work toward improving the social interaction in multidisciplinary agile usability software teams.
Full bibliographic details must be given when referring to, or quoting from full items including the author's name, the title of the work, publication details where relevant (place, publisher, date), pagination, and for theses or dissertations the awarding institution, the degree type awarded, and the date of the award.
Abstract-Team politics complicate software projects. They cause internal conflicts that can not only cost a software team time and money, but may also detract from the needs of the product's end users. In this paper, we explore the use of concept maps as a means of mitigating such team conflicts. Approaching agile usability through the lens of distributed cognition, concept mapping could improve team communications. We conducted interviews with eleven practitioners from three local software development companies to gain preliminary evidence of the practicality of the approach. Participants were questioned about their challenges in agile development and about their overall impressions of a concept mapping approach. We asked about the practicality and acceptability of implementing such a methodology, along with general concerns and recommendations. Results indicate that there is a need for improvement in agile usability, and a concept mapping approach is promising for addressing existing concerns. With refinement of the method and the development of the proper tools, this approach has great potential to improve team interaction in agile usability environments.
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