In parcel delivery, the "last mile" from the parcel hub to the customer is costly, especially for time-sensitive delivery tasks that have to be completed within hours after arrival. Recently, crowdshipping has attracted increased attention as a new alternative to traditional delivery modes. In crowdshipping, private citizens ("the crowd") perform short detours in their daily lives to contribute to parcel delivery in exchange for small incentives. However, achieving desirable crowd behavior is challenging as the crowd is highly dynamic and consists of autonomous, self-interested individuals. Leveraging crowdshipping for time-sensitive deliveries remains an open challenge. In this paper, we present an agent-based approach to on-time parcel delivery with crowds. Our system performs data stream processing on the couriers' smartphone sensor data to predict delivery delays. Whenever a delay is predicted, the system attempts to forge an agreement for transferring the parcel from the current deliverer to a more promising courier nearby. Our experiments show that through accurate delay predictions and purposeful task transfers many delays can be prevented that would occur without our approach.

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Cognitive agent abstractions can help to engineer intelligent systems across mobile devices. On smartphones, the data obtained from onboard sensors can give valuable insights into the user's current situation. Unfortunately, today's cognitive agent frameworks cannot cope well with the challenging characteristics of sensor data. Sensor data is located on a low abstraction level and the individual data elements are not meaningful when observed in isolation. In contrast, cognitive agents operate on highlevel percepts and lack the means to effectively detect complex spatio-temporal patterns in sequences of multiple percepts. In this paper, we present a stream-based perception approach that enables the agents to perceive meaningful situations in low-level sensor data streams. We present a crowdshipping case study where autonomous, self-interested agents collaborate to deliver parcels to their destinations. We show how situations derived from smartphone sensor data can trigger and guide auctions, which the agents use to reach agreements. Experiments with real smartphone data demonstrate the benefits of stream-based agent perception.