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Work productivity loss in young workers is a substantial problem needing priority attention. Addressing spinal pain and mental ill-health may improve productivity of this important sector of the workforce.

Data from the Community Participation and Citizenship Survey are used to explore the factors that infl uence people to place trust in strangers and impersonal others. We use Putnam's social capital thesis to explore whether civic engagement and associational membership are major factors in the development of generalised or social trust, and whether this kind of trust is generalisable to trust in government institutions, specifi cally the Tax Offi ce. There is partial support for Putnam's thesis that civic engagement develops social trust. More important is affective trust developed in the family and through familiar others. We fi nd that trust is generalisable, being extended to strangers and to the impersonal others in government institutions. It is trust that builds trust -and government institutions like the Tax Offi ce begin their task with benefi ts accrued through generalised trust.

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