This paper reports on an action research study to explore the underpinnings of outwardly unsupportive behaviour among health professionals in New Zealand after a critical event and to develop and evaluate a resource to help them recover through mutual care and support. It explores the dynamic nature of the support system, the feedback loops, nonlinearity, underpinning “rules,” and associated behaviour. The tenets of complexity theory are applied to identify characteristics of the system, which, in turn, provide insight into ways of achieving change. The study demonstrates that these health professionals were behaving in ways which they thought were expected, rather than being “nice” to each other: behaviour that was driven by the inherent interrelatedness within an organization or system. This finding not only has significant outcomes for practice but also contributes to a deeper understanding of the emergent nature of complexity theory.
Social construction of understanding has long been a significant underlying principle of learning and teaching and while there are many models for the design of online activities to promote this there are considerably fewer models for the facilitation of such dialogue. This paper examines some of these facilitation models from the point of view of a university lecturer seeking to encourage social construction of understanding through online dialogue and proposes an alternative which extends the principles of Community of Inquiry theory. It unpacks conceptions of knowledge and dialogue in order to aid learning and teaching through online dialogue. Further, it provides principles for the active encouragement of participation in that dialogue.
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