This is a conceptual paper that aims to identify relevant approaches for assessing consumer resilience with regard to online privacy violation and to develop a research model suitable for subsequent empirical testing. Based on the relevant literature, we made a synthesis of theoretical approaches to individual resilience from diverse disciplines and in the next step we proposed a set of variables in the model to serve as determinants and behavioral consequences of consumer resilience with regard to online privacy violation. Finally, we offer the developed conceptual model for further scholarly debate and for future empirical verification from the research community.

In countries with a high prevalence of corruption, understanding attitudes towards corruption could help in designing effective measures to eliminate it as a barrier to doing business. Utilising original survey data from over 1800 business owners and managers in seven Western Balkans countries, this study explores businesspeople’s experiences and views on the ways that the business sector is dealing with corruption. A factor analysis produced three distinct factors: (1) understanding corruption as ‘greasing the wheels’; (2) individual action can contribute to curbing corruption; (3) corruption is a government-related issue. The results show that the country of origin strongly determines businesspeople’s attitudes towards corruption. Respondents with corruption experience tend to justify it as ‘greasing the wheels’ more than ‘clean’ respondents. Findings on the perceived role of private and government agents in curbing corruption enabled the study to suggest some specific policy recommendations.

This article examines the determinants of private-sector bribes, focusing on the relative effectiveness of anti-corruption policies. Using survey data on Croatian firms, results show that, of the different anti-corruption policies (including internal and external policies), firms' internal code of ethics proved to be an effective deterrent. Firms might also be engaging in corruption among themselves to strategically counter perceived bureaucratic power. In other findings, male employees were more likely to engage in private-sector bribery, while firms located in the capital were less likely to do so. Policy implications are discussed.

Purpose The purpose of this paper is to investigate the relationship between individual and societal determinants of online privacy concern (OPC) and behavioral intention of internet users. The study also aims to assess the degree of reciprocity between consumers’ perceived benefits of using the internet and their OPC in the context of their decision-making process in the online environment. Design/methodology/approach The study proposes comprehensive model for analysis of antecedents and consequences of OPC. Empirical analysis is performed using the PLS–SEM approach on a representative sample of 2,060 internet users. Findings The findings show that computer anxiety and perceived quality of regulatory framework are significant antecedents of OPC, while traditional values and inclinations toward security, family and social order; and social trust are not. Furthermore, the study reveals that perceived benefits of using the internet are the predominant factor explaining the intention to share personal information and adopt new technologies, while OPC dominates in explanation of protective behavior. Research limitations/implications Although the authors tested an extended model, there might be other individual characteristics driving the level of OPC. This research covers just one country and further replications should be conducted to confirm findings in diverse socio-economic contexts. It is impossible to capture the real behavior with survey data, and experimental studies may be needed to verify the research model. Practical implications Managers should work toward maximizing perceived benefits of consumers’ online interaction with the company, while at the same time being transparent about the gathered data and their intended purpose. Considering the latter, companies should clearly communicate their compliance with the emerging new data protection regulation. Originality/value New extended model is developed and empirically tested, consolidating current different streams of research into one conceptual model.

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In an attempt to explore the linkages between corruption surveys, underreporting corruption experiences and causes of reluctance to report corruption, this paper provides insight into solutions applied to mitigate the underreporting risks in surveying corruption experiences in Croatia. Based on the Survey on use of public services and public integrity in Croatia 2010, the issue of underreporting corruption is assessed with a two-fold approach. The study first discusses the survey methodology applied, where the main concerns were the willingness of respondents to report corruption and their perceptions regarding risk of personal data misuse. Potential reluctance to admit involvement in corruption as a criminal act might be driven by a fear of subsequent surveillance or investigation. Further, we investigate the concerns expressed by respondents regarding the misuse of data and about protecting anonymity. Survey data were used to analyze citizens' attitudes and reasons for (not) reporting crime to official institutions. The analysis focuses on reporting corruption experiences, both formally and informally. The findings show a very high level of citizens' opportunism and lack of public trust in institutions that might impede anti-corruption efforts in Croatia.