T heorists argue that deliberation promotes enlightenment and consensus, but scholars do not know how deliberation affects policy opinions. Using the deliberative democracy and public opinion literatures as a guide, I develop a theory of opinion updating where citizens who deliberate revise their prior beliefs, particularly when they encounter consensual messages. A key aspect of this model is that opinion strength moderates the deliberative opinion change process. In two separate propensity score analyses using panel survey data from a deliberative forum and cross-sectional surveys, I show how deliberation and discussion both affect opinions toward Social Security reform. However, deliberation differs from ordinary discussion in that participants soften strongly held views, encounter different perspectives, and learn readily. Thus, deliberation increases knowledge and alters opinions, but it does so selectively based on the quality and diversity of the messages as well as the willingness of participants to keep an open mind.

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R esearchers use survey experiments to establish causal effects in descriptively representative samples, but concerns remain regarding the strength of the stimuli and the lack of realism in experimental settings. We explore these issues by comparing three national survey experiments on Medicare and immigration with contemporaneous natural experiments on the same topics. The survey experiments reveal that providing information increases political knowledge and alters attitudes. In contrast, two real-world government announcements had no discernable effects, except among people who were exposed to the same facts publicized in the mass media. Even among this exposed subsample, treatment effects were smaller and sometimes pointed in the opposite direction. Methodologically, our results suggest the need for caution when extrapolating from survey experiments. Substantively, we find that many citizens are able to recall factual information appearing in the news but may not adjust their beliefs and opinions in response to this information.

Political knowledge is a central concept in the study of public opinion and political behavior. Yet what the field collectively believes about this construct is based on dozens of studies using different indicators of knowledge. We identify two theoretically relevant dimensions: atemporaldimension that corresponds to the time when a fact was established and atopicaldimension that relates to whether the fact is policy-specific or general. The resulting typology yields four types of knowledge questions. In an analysis of more than 300 knowledge items from late in the first decade of the 2000s, we examine whether classic findings regarding the predictors of knowledge withstand differences across types of questions. In the case of education and the mass media, the mechanisms for becoming informed operate differently across question types. However, differences in the levels of knowledge between men and women are robust, reinforcing the importance of including gender-relevant items in knowledge batteries.