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This paper contributes to an ongoing debate about the impact of information and communication technologies (ICTs) on the interpersonal sharing of tacit knowledge. Drawing upon the philosophical writings of Michael Polanyi and an original case study of e-learning in Cisco Systems, the paper challenges the widespread argument that ICT-mediated communication is inadequate for the sharing of tacit knowledge. The main conclusion is that advanced e-learning systems—particularly remote laboratories—make possible efficient sharing of tacit knowledge between internationally dispersed technicians. However, successful knowledge-sharing depends crucially on the degree to which the users are motivated to acquire new knowledge online. Motivation can be facilitated through the participation in online networks of practice, but in order to access and benefit from these networks people require a certain threshold level of technical relevant knowledge, which is the most easily generated in local communities of practice.Information and communication technology, e-learning, tacit knowledge, communities of practice, networks of practice,
This paper combines the concept of technological modularity from the product-development literature with the concept of brokers from literature about communities of practice to explain why some innovation project teams require frequent face-to-face interactions to efficiently co-create new technologies, whereas others do not. The explanation is explored through a comparative case-study analysis of two distributed product-development projects in the European software and telecommunications industries. These case-study projects traversed several geographical sites in Norway, Germany, Greece, England and the Netherlands as well various communities of practice related to a number of distinct technological specialisations. The method involved participative observations and 40 in-depth interviews with key project members, managers and consultants.International innovation projects, Face-to-face interactions, ICT, Communities of practice, Technological modularity,
This paper analyses how action researchers can facilitate trust building processes in inter-firm networks and develops a framework for network development. A longitudinal case study of developing a regional network of water technology SMEs constitutes the empirical base. The paper argues that researchers can directly facilitate processes with a capacity to build two types of trust in different phases of network development, both characteristic-based and process-based trust. The findings indicate that processes to build characteristic-based trust can be facilitated through dialogue processes in temporary groups at network meetings. Processes to build process-based trust are stimulated by practical inter-firm teamwork. Furthermore, there seems to be a mutually reinforcing relationship between these two forms of trust formation, which can be influenced by action researchers. When the level of trust has reached a point of critical mass, new-coming firms seem to jump quickly through characteristic-based trust towards a relatively high level of process-based trust.
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