This research investigated the effect of strategic innovations on organizational performance of information communication technology sector firms in Nairobi County in terms of product innovation, market innovation, process innovation and organizational innovation. A descriptive survey design was adopted. The population of study were 14 ICT firms in the cellular mobile, data and internet service segments that control 96.4% of the market share operating in Nairobi County. Data was collected from 98 respondents who included chief strategy officers, directors of strategy, directors of innovation and line managers in the firms who were purposively sampled. A structured questionnaire with open and closed ended questions designed on a Likert scale was used for data collection. Data was analyzed using descriptive statistics aided by the Statistical Package for Social Sciences (SPSS) version 21 and Microsoft Excel. Multiple regression model and analysis of variance was used to determine relationships between independent and dependent variables. Findings established that; Market innovation was the most common and the highest predictor of organizational performance followed by product innovation then process innovation while organizational innovation had the lowest impact since it was only moderately used. It's recommended that ICT companies should invest more in research and development activities to ensure new products are launched on time, ICT companies to continue investing more in market innovation strategies for higher performance. Process innovations should also focus on aligning strategic innovations in HRM to achieve organizational performance. Managers should consider adopting organizational innovation strategies as a competitive strategy since findings indicate that it was only moderately used.
The study sought to establish the influence of financial resources on the performance of agency banking in commercial banks in Kenya. The study reviewed previous studies done to support the research objectives from which the research gaps were extracted. The study used descriptive survey research design. The target population for this study was the 18 commercial banks in Kenya licensed by Central Bank of Kenya to operate agency banking. The branch managers, ICT managers, operations managers, human resource managers and customer relations managers were the key targets respondents in the study. Primary and secondary data was collected using questionnaires and checklist guide respectively. Inferential analysis was carried out to establish the relationship between the independent variables and the dependent variable. The study established that Financial Resources had a positive significant influence on the performance of agency banking among the commercial banks in Kenya. The financial resources availed to agency banking through shareholders’ fund, liquidity ratio and value of assets also positively influenced the performance of agency banking. The study concluded that financial resources were essential in steering the performance of agency banking thus recommending that the commercial banks through the management ought to uphold these strategic drivers in order to enhance the performance of agency banking.
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