Key Points Question What were hospital clinicians’ experiences and perceptions of the Serious Illness Care Program (SICP), a multifaceted capacity-building intervention to improve communication with patients who are seriously ill? Findings In this qualitative study including 23 clinicians from 2 hospitals in Canada, clinicians stated that the various structural and organizational elements of the SICP supported changes in their behavior, shifted the focus of goals-of-care conversations beyond discussion of resuscitation preferences (ie, code status), and influenced them on personal and professional levels. Meaning The findings of this study suggest that clinicians may find the SICP helpful in supporting them to engage in meaningful communication that goes beyond discussion of code status with patients who are hospitalized with serious illness.
BackgroundPoor communication with hospitalized patients facing serious, life-limiting illnesses can result in care that is not consistent with patients’ values and goals. The Serious Illness Care Program (SICP) is a communication intervention originally designed for the outpatient oncology setting that could address this practice gap. MethodsA multihospital quality improvement initiative adapted and implemented the SICP on the medical wards of four teaching hospitals in Calgary, Hamilton, Ottawa, and Montreal. The SICP consists of three main components: tools (including the Serious Illness Conversation Guide for clinicians), training for frontline clinicians to practice using the Guide, and system change to trigger and support serious illness conversations in practice. Implementation of the SICP at each site followed a phased approach: (1) Building a Foundation; (2) Planning; (3) Implementation; and (4) Sustainability. To assess the success of implementation and its impact, we developed an evaluation framework that includes process measures (e.g., number and proportion of eligible clinicians trained, number and proportion of eligible patients who received a serious illness conversation), patient-reported outcomes (including a validated, single-item “Feeling Heard and Understood” question), and clinician-reported outcomes. ConclusionBased on our adaptation and implementation efforts to date, we have found that the SICP is readily adaptable to an inpatient medical ward setting. Future manuscripts will report on the fidelity of implementation, impact on patient- and clinician-reported outcomes, and lessons learned about how to implement and sustain the program. RésuméContexteUne mauvaise communication avec les patients hospitalisés atteints d’une maladie grave qui limite leur espérance de vie peut se traduire par des soins qui ne correspondent pas à leurs valeurs et à leurs objectifs. Le Programme de soins dans le cas de maladies graves (PSMG) est une intervention de communication conçue à l’origine pour l’oncologie externe qui pourrait remédier à cette lacune dans la pratique. MéthodologieUne initiative multihospitalière visant l’amélioration de la qualité a adapté et mis en œuvre le PSMG dans les unités de soins de quatre hôpitaux universitaires situés à Calgary, à Hamilton, à Ottawa et à Montréal. Le PSMG comprend trois principaux éléments : des outils (dont le guide de conversation sur les maladies graves à l’intention des cliniciens), de la formation pour que les cliniciens de première ligne puissent s’exercer à l’aide du guide et un changement de système pour entamer et faciliter les conversations sur les maladies graves dans la pratique. À chaque endroit, la mise en œuvre du PSMG a suivi une approche progressive : 1) l’établissement d’une base; 2) la planification; 3) la mise en œuvre; 4) la durabilité. Pour évaluer le succès de la mise en œuvre et ses répercussions, nous avons créé un cadre d’évaluation qui comprend des mesures de processus (p. ex., le nombre et la proportion de cliniciens admissibles formés, le nombre et la proportion de patients admissibles qui ont eu une conversation sur les maladies graves), des résultats rapportés par les patients (dont une question validée à un seul élément « se sentir écouté et compris ») et des résultats rapportés par les cliniciens.ConclusionÀ la lumière de nos activités d’adaptation et de mise en œuvre réalisées jusqu’à maintenant, nous constatons que le PSMG est facilement adaptable à un contexte d’unité de soins pour les patients hospitalisés. Les prochains manuscrits porteront sur la fidélité de la mise en œuvre, les répercussions sur les résultats rapportés par les patients et les cliniciens et les leçons apprises sur la façon de mettre en œuvre et de maintenir le programme.
IntroductionRates of chronic conditions, such as diabetes, cardiovascular disease and obesity are increasing in Canada and internationally. There are effective lifestyle interventions that are known to improve chronic conditions. However, there is often a gap in ‘how to’ make lifestyle changes. Mental health and other determinants of health play a role in the development and progression of chronic conditions. Changing habits takes time and requires the use of multiple techniques, including mental health and behavioural change strategies, based on a person’s needs. A new, multidisciplinary, person-centred and evidence-based and practice-based programme has been created to address these needs. This proposal aims to evaluate the feasibility and implementation of this programme and to determine changes in participant-directed and clinical outcomes through a pilot study.Methods and analysisA pragmatic mixed methods design will be used to study multiple dimensions of the year-long healthy lifestyles programme. The pilot study includes a randomised controlled trial, with 30 participants randomised to either the programme or to a comparator arm, and qualitative components to determine the feasibility of the programme, including recruitment and retention, data missing rates and resources needed to run this programme. Changes in participant-directed and clinical outcomes will be measured. Descriptive statistics, t-tests and repeated measures analysis of variance (ANOVA) for within group comparisons and generalised estimating equations for between group analyses will be used. Qualitative interviews of programme staff and healthcare providers and family focus groups will be used to further enhance the findings and improve the programme.Ethics and disseminationApproval from the Hamilton Integrated Research Ethics Board (HiREB) has been obtained. Informed consent will be obtained prior to enrolling any participant into the study. Participant IDs will be used during data collection and entry. Peer-reviewed publications and presentations will target researchers, health professionals and stakeholders.Trial registration numberClinicalTrials.gov Identifier: NCT03258138.HiREB project number: 3793.
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