Abusive language detection models tend to have a problem of being biased toward identity words of a certain group of people because of imbalanced training datasets. For example, "You are a good woman" was considered "sexist" when trained on an existing dataset. Such model bias is an obstacle for models to be robust enough for practical use. In this work, we measure gender biases on models trained with different abusive language datasets, while analyzing the effect of different pre-trained word embeddings and model architectures. We also experiment with three bias mitigation methods: (1) debiased word embeddings, (2) gender swap data augmentation, and (3) fine-tuning with a larger corpus. These methods can effectively reduce gender bias by 90-98% and can be extended to correct model bias in other scenarios.

Previous research on empathetic dialogue systems has mostly focused on generating responses given certain emotions. However, being empathetic not only requires the ability of generating emotional responses, but more importantly, requires the understanding of user emotions and replying appropriately. In this paper, we propose a novel end-toend approach for modeling empathy in dialogue systems: Mixture of Empathetic Listeners (MoEL). Our model first captures the user emotions and outputs an emotion distribution. Based on this, MoEL will softly combine the output states of the appropriate Listener(s), which are each optimized to react to certain emotions, and generate an empathetic response. Human evaluations on empatheticdialogues (Rashkin et al., 2018) dataset confirm that MoEL outperforms multitask training baseline in terms of empathy, relevance, and fluency. Furthermore, the case study on generated responses of different Listeners shows high interpretability of our model.

Despite the surging demands for multilingual task-oriented dialog systems (e.g., Alexa, Google Home), there has been less research done in multilingual or cross-lingual scenarios. Hence, we propose a zero-shot adaptation of task-oriented dialogue system to lowresource languages. To tackle this challenge, we first use a set of very few parallel word pairs to refine the aligned cross-lingual wordlevel representations. We then employ a latent variable model to cope with the variance of similar sentences across different languages, which is induced by imperfect cross-lingual alignments and inherent differences in languages. Finally, the experimental results show that even though we utilize much less external resources, our model achieves better adaptation performance for natural language understanding task (i.e., the intent detection and slot filling) compared to the current state-of-the-art model in the zero-shot scenario.

We present CAiRE, an end-to-end generative empathetic chatbot designed to recognize user emotions and respond in an empathetic manner. Our system adapts the Generative Pre-trained Transformer (GPT) to empathetic response generation task via transfer learning. CAiRE is built primarily to focus on empathy integration in fully data-driven generative dialogue systems. We create a web-based user interface which allows multiple users to asynchronously chat with CAiRE. CAiRE also collects user feedback and continues to improve its response quality by discarding undesirable generations via active learning and negative training.