In this chapter, the authors examine the criteria to use in assessing the success of e-government projects. Through an empirical enquiry based on case studies of e-government projects by Tunisian government agencies, they found that the interviewees distinguish between the project management success and the success of the deliverable. This empirical enquiry also revealed that the interviewees have made an emphasis on the success of the products delivered while the success of the project management process was relegated to a second order. The findings are used to propose a grid of the metrics to assess the success of e-government projects.
Outsourcing IS services has been on the rise in developed as well as developing countries in the world. Despite the IS outsourcing trends seen over the past several years, some outsourcing experiences are failing. One frequently cited reason is the lack of previous research to address the effect of the client firms' IT capabilities on the IS outsourcing success. In order to achieve the IS outsourcing success, firms hope also to have a flexible relationship with their external providers. The quality of the relationship between the client firm and the external provider may therefore be a key element of successful outsourcing. The objective of this research is firstly to identify the impact of the client firm's IT capability on IS outsourcing success and secondly to clarify the role of the relationship quality between the client firm and the service providers in IS outsourcing success. To achieve this objective, a model is developed based on the literature review. Quantitative method based on a questionnaire survey is adopted for this research. We are interesting in the Tunisian banking sector characterized by a growing demand for the IS outsourcing. Data collected are analyzed by Structural Equation Modelling using PLS (Partial Least Squares) technique to test the research hypotheses. The results indicate that IT capability has no effect on IS outsourcing success and among the dimensions of the relationship quality, only the communication quality has a direct effect on outsourcing success.
Les usages bancaires en ligne sont en évolution continue. Cependant, peu de recherches s’intéressent à ces usages et à leurs impacts sur les entreprises. Ce papier s’interroge sur les effets des usages des services bancaires en ligne sur la qualité des échanges entreprise-banque en termes de qualité de service. Les résultats de l’étude qualitative, menée auprès de neuf entreprises tunisiennes, ont permis de valider la typologie des usages développée théoriquement. Ils montrent que les usages de l’Internet banking sont basiques et que leurs effets sur la qualité de service sont plutôt mitigés.
Alignment is perceived as a key factor for profiting from the implementation of information system and technology (IS/IT). However, studies in the domain of e-government and alignment, particularly in developing countries are scarce. In this research, the authors examine the significant impact that IS/IT alignment can have on e-government project implementation success. Through inspecting e-government projects, the authors capture the role of alignment in e-government and discuss strategies that can be adopted to improve implementation success. An empirical enquiry based on case studies of e-government projects by Tunisian public administration reveals that a dynamic approach to alignment can be adopted and consequently supported through partial alignment of horizontal integration. This empirical enquiry also reveals that political support can be seen as a key influencing factor that impacted success. Finally, the findings are used to propose a framework to analyze the alignment of e-government projects.
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