View related articles View Crossmark data Research in Hospitality Management is co-published by NISC (Pty) Ltd and Informa UK Limited (trading as Taylor & Francis Group)

The purpose of this paper is to establish the relationship between grading standard as a dimension of hotel rating system and customer satisfaction. 203 hotel guests participated in the study. Survey questionnaires based on a modified performance-only instrument were used to collect data, analysed using SPSS 20.0 and AMOS 22.0. Structural Equation Modelling (SEM) was used to establish the relationships between grading standard and customer satisfaction as latent constructs of the hypothetical model. The underlying factor structure of the manifest variables in the model was established using both unidimensionality test and confirmatory factor analysis (CFA). The study concluded that grading standard is a predictor of customer satisfaction in star-rated hotels. This study recommends that hotel managers need to pay adequate attention to grading standard dimension of the rating system for it provides an array of features or attributes that the hotel may use to enhance customer satisfaction in order remain competitive and distinguish itself from the competition.

Climate change has adverse effects on household food security and on poverty alleviation among pastoralists. This study used unique household-level data from 415 pastoral households from three sub-counties-of Narok County in Kenya to identify the major determinants of their decision to select different community-based adaptation strategies to impacts of climate change. The results from a logit model indicated that the household head characteristics (gender, education (secondary and university level), marital status, and the main occupation), socioeconomic and institutional factors (access to credit, access to water, and access to climate related information) were important in enhancing the adoption of the adaptation strategies to impacts of climate change. Therefore, to enhance the resilience of pastoral communities to impacts of climate change, policies that incorporate indigenous knowledge, promote community-led adaptation, enhance effective and appropriate dissemination of climate-related information at the local level and those that provide access to relevant institutions should be formulated. In addition, livestock off-take schemes, and framework needs to be set through the establishment of effective and efficient livestock markets specifically in the pastoral areas in order to cushion pastoralist from deepening into food insecurity and poverty during the occurrences of extreme climate events.

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