This article was conducted to clarify differences between online travel product shoppers and nonshoppers using the Engel, Black, and Miniard (EBM) consumer decision process model as the theoretical framework. Using 6 store characteristics and 10 personal characteristics, findings suggested that shoppers and nonshoppers were similar in how they viewed differences between Internet shopping and shopping at traditional stores (store characteristics). However, shoppers and nonshoppers differed on personal characteristics. Findings provided evidence for the usefulness of the EBM model when determining personal characteristic differences between shoppers and nonshoppers but not for store characteristics.

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The China travel industry is growing rapidly and is expected to grow even more in the next 15 years. Another segment of the population that is increasing is individuals with physical disabilities. China has enacted several laws to enhance the quality of life for individuals with disabilities and to make travel more accessible. Although individuals with physical disabilities travel less than those without disabilities, the potential market is expanding. If travellers with physical disabilities encounter few barriers during their travels, they may travel even more in the future. This study examined four tourism industry sectors in China in terms of the accessibility and attitudinal barriers that participants with physical disabilities encountered. The four sectors were transportation, accommodations, eating-drinking establishments and attractions. Furthermore, comparisons were conducted on the participants' functioning level, income and types of mobility assistive devices they used. Results suggested that participants' functioning level was an appropriate indicator of the amount of barriers they encountered while travelling. Conversely, the amount of barriers encountered by the participants was not predicated by their income or the type of devices they used.

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