The longer the contract period, the higher the chance that major changes will arise. Thus a greater reliance on the established relationships is needed to maintain the contractual bond in PPP project. Relationship Management (RM) can therefore be expected to be even more valuable in the PPP context. This paper, aims to investigate current perceptions and experiences of RM in PPP projects and more importantly, to identify the Critical Success Factors (CSFs) for RM in PPP projects. By means of an empirical questionnaire survey geared towards PPP practitioners with direct hands-on experience, the opinions were solicited, analysed and compared in relation to potential PPP RM success factors. The survey findings indicate that industry practitioners currently lack a consistent understanding of concepts and applications of RM, given that it is relatively new in PPP. However, they do think that RM is very important to improve the present performance of PPPs. Future PPP business opportunities can also be increased by effective RM. The top four CSFs for RM are found to be commitment of senior executives, defining the objectives, integration of the different divisions and a multidisciplinary team. However, the relative importance presently assigned for each of the above factors is insufficient, and commitment from senior management is perceived as the most difficult factor to improve.

The briefing process is critical to the successful delivery of construction projects. Although a number of briefing guides have been developed, attempting to address the problems of briefing, they are often criticized as being too general and implicit. This paper describes a structured framework for identifying and representing client requirements (CRs) in the briefing process. It integrates the value management (VM) methodology with function analysis system technique (FAST) and functional performance specification (FPS) to enable the client organization and project team to systematically identify, clarify and clearly represent CRs in the briefing process. It comprises four interrelated phases: preparation, information, analysis and evaluation. This paper starts with a critical review of previous work in briefing and function analysis, followed by an introduction to the research methodology and detailed illustration of the proposed framework. The use of this framework can facilitate and lead to systematic identification and clarification of client requirements and the formation of a more precise and explicit representation of these requirements. The limitations of the approach are also discussed in the paper.Briefing, value management, client requirements, function analysis, functional performance specification,

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PurposeThis paper aims to investigate briefing in the construction industry in Hong Kong. Specifically, it sets out to discover the current practices on briefing in the industry and the limitations of these practices.Design/methodology/approachThis study consists of a literature review and a pilot study, structured focus group interviews and semi‐structured interviews.FindingsThe study has revealed that current practices, although have been in operation for a long time, have a number of limitations such as lacking in a comprehensive framework; lacking in identification of client requirements; lacking in contributions from clients; lacking in involvement of stakeholders; and inadequate time spent on the briefing. It is concluded that these limitations must be properly addressed by the industry in order to improve the briefing and to avoid subsequent problems in the design and construction phases, and that more resources should be allocated.Originality/valueSo far, little work has been undertaken to study the practice of briefing in sufficient depth in the construction industry in Hong Kong. This paper improves our comprehension of the nature of client requirements and provides valuable insights into the details of briefing in the public and private sectors of the local industry.

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Purpose Most megaprojects focus on overcoming current infrastructure capacity problems or opening up new business opportunities, while a few may be inspired by iconic-symbolic or socio-political drivers. Also, many megaprojects may be seen to focus on benefitting proximate stakeholders in the short-medium term. A case is made here, for aligning the immediate expectations from a megaproject with a parallel focus on the best overall value for all, including long-term stakeholders, thereby also targeting more meaningful and sustainable contributions to the built environment. The paper aims to discuss these issues. Design/methodology/approach This paper draws together and synergises relevant findings from two completed PhD projects and another research project in Hong Kong. Additionally, a focused literature survey and a case study, also contribute to the development of the proposed concepts and strategies. This is therefore a hybrid between a “review” paper and a “conceptual” paper where a suite of significant improvements to current practice are conceptualised and proposed, based on logical integration of relevant findings from the above three research projects, literature review and case study. Findings Inadequate stakeholder engagement has led to many process disruptions and adverse outcomes in recent megaprojects. A structured approach focusing throughout on common overall value from the outset is proposed to achieve better and more sustainable megaproject outcomes. Specific recommendations include: aligning megaproject stakeholder objectives with regional or even national needs and targeting co-creation of common value through early stakeholder involvement in planning and design of built infrastructure megaprojects. Originality/value The increasing number, scale and complexity of megaprojects has amplified their impact on the built environment and its sustainability, hence the imperative to incorporate sustainability considerations, so as to formulate and manage megaprojects better. The proposed approaches in this paper can help revamp megaproject strategies towards such sustainable outcomes.

There has been interest for many decades in comparing the effectiveness of technology-delivered instruction with traditional face-to-face teaching and measurable student outcomes have been an important indicator. Having pointed to salient aspects of the current academic environment and to some of the key literature in this area, this article analyses the performance of two groups of students studying in the traditional mode and the online mode in a masters program delivered by a Department of Computing at a university in Hong Kong. Over 2,000 students have participated in the study between 2000 and 2004. This article includes a comparison of the results between different delivery modes of study each year as well as between different classes over the 4-year period. Although traditional mode students have achieved a slightly better performance in examinations in comparison with online mode students, the article concludes that there are no significant differences in overall performance between the students. With the impact of technologies on higher education and the demands of a complex and rapidly changing society in the 21st century, this Hong Kong study contributes to the literature that finds mode of study is not a key determinant of success.