The Word of Mouth (WOM) was recently considered by marketing management, and adapted by marketers in many industries such as computer manufacturing industry. The study investigated how WOM is presented by sender influences consumer switching behaviour during interaction in the different categories of situations within the computer industry. Five variables were tested to see their correlations with the WOM. These variables are: Switching Cost, Sender expertise, Receiver expertise, Sender Trustworthiness, and Tie Strength. Using convenience-sampling approach, the study obtained 130 usable surveys. Data was randomly selected from four different universities in Kuwait. Data analysis was done through the software SPSS, and the results were obtained through ANOVA. The regression analysis statistical method was implemented to test the influence of the five variables on the variable: Sender influence in Positive WOM. This paper drove its significance in providing empirically evidence that would help marketers to plan strategies or to choose the appropriate way in using the direct influence of WOM in marketing transactions.
scite is a Brooklyn-based organization that helps researchers better discover and understand research articles through Smart Citations–citations that display the context of the citation and describe whether the article provides supporting or contrasting evidence. scite is used by students and researchers from around the world and is funded in part by the National Science Foundation and the National Institute on Drug Abuse of the National Institutes of Health.