Abstract. The design of the organization of information services in large public organizations must be improved to give a better answer on the changing political, administrative and social demands being made on large public bodies. At the moment it is not clear how the organization of the information services should function in this respect. Up imtil now the organization of the organization of the information services is part of the operations organization. The distance to the strategic function in a public organization is therefore large. To make better use of IT it is necessary to bridge these gap. In the last year investigation is done if and how these gap can be bridged and a first new design was made.
BackgroundThese days, the significance of developments in information and communications technology (IT) has a great influence on public organizations. Those developments have now reached the stage where they can be regarded as one of the major factors to influence the changing political, administrative and social demands made on public organizations. These changes are creating a need for public organizations to innovate. Something that affects not only their operational management, but also their mission. In the past period IT within the public sector has mainly been used to increase the effectiveness and efficiency of operational management. But developments in IT mean that it must be applied to the same ends in business processes to serve the changing political, administrative and social demands made on public organizations. As far as the public sector is concerned, this is the case in two such processes: policy development and services.Until now, the organization of information services within the public sector has reflected the original fimction of IT within organizations: support for operational management. This becomes clear by the fact that the IT function often forms part of the operations organization, or even technical services. That distances it from the strategic function. As a result, only limited use can be made of IT'S innovations and it is difficult to predict accurately what the repercussions
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