Spin dynamics in the new Kondo insulator compound CeRu2Al10 has been studied using unpolarized and polarized neutron scattering on single crystals. In the unconventional ordered phase forming below T0 = 27.3 K, two excitation branches are observed with significant intensities, the lower one of which has a gap of 4.8 ± 0.3 meV and a pronounced dispersion up to ≈ 8.5 meV. Comparison with RPA magnon calculations assuming crystal-field and anisotropic exchange couplings captures major aspects of the data, but leaves unexplained discrepancies, pointing to a key role of direction-specific hybridization between 4f and conduction band states in this compound. PACS numbers: 71.27.+a, 75.20.Hr, 75.30.Ds, 75.30.Gw, 75.30.Mb, 78.70.Nx Keywords: CeRu 2 Al 10 , inelastic neutron scattering, Kondo insulator, singlet ground state, spin-gap, magnon, anisotropyThe CeM 2 Al 10 (M = Fe, Ru, Os) compounds form a new family of Ce-based intermetallic materials with fascinating, but hitherto elusive, magnetic and transport properties. Below room temperature, they show evidence of a Kondo-insulator regime, with an increase in the electrical resistivity on cooling ascribed to the opening of a narrow "hybridization gap" in the electronic density of states [1,2]. In the standard approach [3], this mechanism should ultimately lead to a nonmagnetic, many-body singlet ground state for T → 0, as was observed experimentally for the vast majority of Kondo-insulator compounds known to date. In contrast, CeRu 2 Al 10 and CeOs 2 Al 10 order magnetically below T 0 = 27.3 K and 28.7 K, respectively [1]. Their structure is antiferromagnetic (AF) with the simple wavevector k AF = (0, 1, 0) [4][5][6]. However, there is strong experimental evidence that this ordering cannot be explained by conventional Ruderman-Kittel Kasuya-Yosida (RKKY) exchange alone: T 0 seems unrealistically high in view of the large Ce-Ce interatomic distances (5.26Å), of the weak ordered antiferromagnetic moment (µ AF = 0.32(4)-0.4µ B [5][6][7] for M = Ru) derived from neutron diffraction measurements, and of the much lower Néel temperatures found in other T Ru 2 Al 10 compounds (T N = 16.5 K in GdRu 2 Al 10 [8]). It was also reported that T 0 increases with the application of pressure [1], contrary to the general trend in Ce Kondo compounds. This unique situation has attracted considerable interest because it seems to challenge widely accepted views on Kondo insulators. Various interpretations have been proposed in terms of (i) a charge density wave associated with an energy gap opening preferentially along the b direction [9, 10], (ii) a spin-Peierls state due to the formation of spin-singlet pairs [11][12][13], or (iii) a resonatingvalence-bond state [14]. Quite remarkably, despite the large anisotropy of the paramagnetic susceptibility with χ a ≫ χ c ≫ χ b , the ordered AF moments align along the c direction [5,6]. In Refs. [15,16], this discrepancy was suggested to arise from conduction-electronf -electron (c-f ) hybridization occurring predominantly along a, and suppressing ...