Efficiency optimization of urban water systems is a growing concern for water utilities worldwide. This case study aimed at evaluating the impact of using cloud-based tools on the reduction of both real (real-time network monitoring) and apparent water losses (integrated customer meters management) in two water utilities. The incorporation of smart water solutions with a methodology for the management and operation of the systems allowed us to diagnose, prioritize areas and define actions to improve efficiency. Using a real-time monitoring tool allowed us to categorize bursts and to evaluate their impact on water loss volumes and to identify operational inefficiencies regarding detection and repair times, particularly in small and medium bursts. Additionally, the implementation of an integrated customer meters management tool allowed for an optimized meter management reducing apparent losses by estimating metering errors more accurately, enabling the water utilities to replace meters based on specific lifespan. Digitalization, through the implementation of optimized algorithms and early warning systems, allowed the analysis of data in a methodical and prompt manner resulting in non-revenue water reduction up to 8% in 3 years while improving the digital organization of data and its quality (reliability and accuracy), interdepartmental organization and communication, capacity building and utilities’ image among stakeholders.
A key worldwide challenge in most sectors is to boost the effective adoption of innovation, as underpinned by the new European Union research programme Horizon 2020, which focuses on increasing innovation in Europe from 2014 to 2020. This is particularly relevant in the water sector, often perceived as conservative and averse to change. This paper discusses the role that collaborative knowledge-transfer projects can play in effectively rolling out R&D in the water industry. LNEC (Laboratório Nacional de Engenharia Civil) has designed a structured model based on a phased programme and a network of utilities and researchers. The paper presents the core principles, the rationale, the model and methods used, and the theoretical background, as well as the project's impact, outcomes and products. The discussion highlights the lessons learnt and provides a formal analysis of the advantages of focusing on middle management as an effective entry point, even if innovation is needed across the organization. Making training materials, guidelines, use cases, data and software publicly available after the project's end has proven to have a decisive multiplying effect. The paper also argues in favour of the collaborative model as a basis for R&D sustainability, and details on-going and planned developments.
Human resources are one of the most important assets of water utilities (WUs), being responsible for assuring systems management and playing an important role in the tacit forms of organizational knowledge. In organizations with responsibility for managing extensive, diverse infrastructure with long life-cycles, with adequate service and acceptable risk levels, knowledge transfer between peers should be assured to maintain a stable human resources framework. In WUs, strategic asset management should include the long-term planning of human resources alongside urban water infrastructure assets, to ensure service sustainability. Based on these assumptions and driven by the legal obligations in developing infrastructure asset management plans, Administração e Gestão de Sistemas de Salubridade, S.A. (AGS) created and implemented a novel personnel aging index (PAI) with the main goal of evaluating the human resources framework, including employee ages and professional categories, and the remaining time needed to transfer knowledge to new members of staff. This paper describes AGS' approach to human resources management under the asset management policy and PAI's formulation. A case study with 10 AGS WUs is presented, aiming to evaluate their teams' maturity level and allowing comparison between WUs.
Optimizing the efficiency of urban water systems is a growing concern for water utilities worldwide. Wastewater treatment plants (WWTP) are crucial in maintaining water quality and resource recovery in a world facing growing challenges such as climate change, water-energy-food nexus and the increase of legal requirements and user's expectations. Thus, adopting a performance assessment system (PAS) is of the utmost importance to assess operating conditions and to identify critical aspects of the WWTP which can negatively affect its effectiveness, efficiency and reliability. This paper presents the global and operational performance assessment of an urban WWTP and identifies improvement measures. The WWTP presented a good performance in terms of effectiveness and reliability. Nevertheless, in terms of efficiency, relevant improvement opportunities were identified, specifically in the sludge treatment phase and in terms of energy management. PAS was proven to be successful in the identification and prioritization of rehabilitation needs in a systematic way which will continuously improve the efficiency and effectiveness of the WWTP as well as to support asset management decisions regarding their upgrade and retrofit.
Infrastructure asset management (IAM) gave a step forward in Portuguese water utilities due to recent legal obligations in developing IAM plans. An effort was made by AGS (Administração e Gestão de Sistemas de Salubridade, S.A.), private operator in 17 water utilities, to achieve a higher level of managing data. Data management was an important hurdle to be overcome in order to accurately assess performance indicators. An appropriate bridge to be made is the link between IAM methodological processes and current operational management; this link is crucial when alternative solutions are defined in the planning stage and decisions need to be made. In the past, through continuously hydraulic modelling collaborative projects, AGS achieved sufficient maturity in several processes, such as (a) update network maps, (b) link geographical information system with other information systems, and (c) profiling consumption demand. Nowadays, concerns related with energy savings are gaining importance; concepts as energy efficiency, reducing carbon footprint and gas emissions should be followed. This paper describes an approach to energy assessment in a real water distribution system, where performance indicators associated with energy efficiency were computed for three different operational alternatives. Results considering a balance between cost and performance dimensions were assessed.
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