The Effect of Emotional Labour on Workers' Job Satisfaction in Nigerian Money Deposit Banks
IntroductionPeople spend a major part of their lives working in organizations. It is important for them to be satisfied with their work because it is believed that a satisfied employee will be committed and loyal to the firm (Clark, 1997;Spector 1997). Job Satisfaction is defined as an individual's total evaluation of his work, supervision, pay and security which brings about pleasurable feelings (Schneider and Snyder, 1975).Workers with low levels of job satisfaction exhibit lack of interest in the organization, are demotivated, frustrated with low productivity, high rate of absenteeism and employee turnover, have inter-role conflict, job avoidance and other undesirable traits (
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