A balanced combination of management support, technology, and organizational structural factors is necessary for successful knowledge management program implementation.

Purpose -This study aims to examine online room rates in Hong Kong hotels. It focuses on comparing and contrasting the lowest hotel room rates that are available to customers. Design/methodology/approach -Eight distribution channels and 45 hotels in Hong Kong were examined for online room rates in a 13-month period from 2005 to 2006. The eight distribution channels represented different nature of operations including both indirect and direct distribution channels. Findings -Empirical findings showed the web sites of local travel agents and local reservation agents offered the lowest online room rates, and that indirect distribution channels offered lower room rates than direct distribution channels. Research limitations/implications -A major limitation of this study is the geographic limitation of hotel selection. Originality/value -Findings of the study are expected to provide insights for hoteliers to refine their online room rate strategy.

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Purpose The purpose of this paper is to examine student engagement in learning amid COVID-19 and compare it with the previous cohort under face-to-face learning and propose a series of learning activities to engage students for any uncertain situations in the future. Design/methodology/approach Two online surveys were conducted at the end of the academic years of 2018/2019 and 2019/2020 to measure student engagement under face-to-face tradition learning and emergency remote learning respectively. Findings Student behavioural engagement was found no statistical difference between the two learning situations, whereas students having face-to-face learning demonstrated greater emotional and cognitive engagement. Social interaction is essential to drive student engagement in emergency remote learning. Practical implications The authors intended to highlight some teaching approaches and learning activities for social interaction to engage students. Originality/value Engaging students in remote or online learning is an educational challenge for the new reality. This paper proposed the teaching approach and learning activities to engage students in their learning in the future.

The importance of knowledge management (KM) contributes organizational competitiveness, which is widely addressed and became a central topic of management agenda in the last decade. This chapter examines three major KM pillars, including people, process, and technology, for effective KM deployment. Based on a questionnaire-based survey, the study investigates the perceived importance of three KM pillars that influence organizational inclinations of KM strategies and ultimately affect organizational performance. Quantitative findings are sought from 44 key informants in organizations. The results show a hybrid strategy that balances the importance of people, process, and technology pillars brings desirable impact on organizational performance, comparing with the KM strategy inclined to a particular KM pillar. Recommendations of KM endeavors on three KM pillars are provided to suggest the joint efforts from both management and employees.