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The aim of the study was to assess the satisfaction of patients about the services provided at the Edward Francis Small Teaching Hospital (EFSTH) in the Gambia. A cross-sectional study design was used to evaluate how the patients view the healthcare services provided at the EFSTH. The main research question is “what is the satisfaction level of patients about the services provided at the EFSTH”. The SERVQUAL tool was used to collect data from a sample of 250 patients receiving care at the EFSTH. This sample was chosen using the systematic random sampling method. The variable of the study that were measured are satisfaction, expectations and perceptions of patients about the services they received. Data was collected from the outpatient and inpatient department of the hospital. The quantitative data was analyzed using SPSS statistical tool for descriptive statistics, mainly involving the percentages, and the results are presented in tables and charts.  The study found out that most of the patients have higher expectations and a low level of perception of the services provided at the EFSTH. There was a low level of patient satisfaction with the hospital services as only 36.8% of the patients strongly agree that they are satisfied with the hospital services provided. The findings also showed that most of the respondents regarded doctors’ services as the most important services provided at the hospital. There is only one service feature (housekeeping) with a positive quality gap score of 2.19667 indicating high quality of services and high patient satisfaction.There is a low level of patient’s satisfaction about the services provided at the EFSTH which is tied to a low level of service quality.

This paper examined the drivers of entrepreneurial intention among students of the University of the Gambia. Various theories were adopted in the past to study entrepreneurial intentions among university going students. Building on the relevant literature on entrepreneurship models, this research examines student intention to engage in entrepreneurial ventures in the Gambia. In line with several (prior) research, our results confirm the important role of the business climate, entrepreneurial attitude and subjective norms on students’ intention to engage in entrepreneurial ventures. These results contribute to the literature by demonstrating the peculiar environment and segment of the population (the youth) that is emerging in the field of entrepreneurship, and the significance of entrepreneurship education. Our results provide implication for the government, policymakers, and educational institutions. The agenda for future research have also been discussed.

Electronic banking (e-banking) is a growing phenomenon in the world of the seamless, dynamic business environment. E-banking allows customers to conduct financial banking transactions through the interface of electronic devices. Thus, the purpose of this research is to investigate customer susceptibility to e-banking among retail banking clients of The Gambia. A quantitative, survey approach was adopted. A total of 144 respondents participated in the study. Results of the empirical, multiple linear regression confirm that all predictor variables (independent variables) such as perceived risk, security, and privacy concerns have a significant impact on a model outcome (perceived trust). It can be deduced from the findings, that despite the growing adoption of e-banking practices in our economies, we are seeing significant customer susceptibility to e-banking. For example, highly internet proliferated economies have a greater desire for increase e-banking, while the reverse perhaps the case for clients in the third world economies, particularly in The Gambia.