Using the act frequency approach we developed and operationalized two constructs: perceived organizational readiness for change and perceived organizational unreadiness for change. Using a sample drawn from five Canadian public sector organizations, it was found that perceived readiness for change can be conceptualized with three sub‐constructs: commitment of senior managers to the change, competence of change agents, and support of the immediate manager. Perceived unreadiness for change had two sub‐constructs: poor communication of change and adverse impact of change on work. Using structural equation modelling techniques, the measurement scales of all these constructs were tested for reliability and validity using job stress and perceived organizational support as outcome variables.

The goal of this study was to develop and validate behavioral measures of employees' commitment and resistance toward organizational change. The scales were developed using an "imposed etic-emic-derived etic" perspective, the act frequency approach, principal components and confirmatory factor analysis. Five Canadian government departments participated across the three stages of the study. The measures were tested in four departments (N = 583). Both scales were found to be valid and reliable. This study supports the following conclusions. First, resistance to change may not be as conceptualized in the management literature (i.e., strategies or behaviors used by employees to slow down or avoid the implementation of organisational change). Rather, our findings suggest that employees resist change by "voicing their concerns about change." Second, only those employees who are committed to the change are likely to make the effort to "voice their concerns" to those above them in the hierarchy. Keywords behaviorally based measure, organizational change, commitment to change, resistance to change, change management, act frequency approach Organizations, in their search for ways to function more effectively, frequently attempt to implement incremental and large-scale change. There is ample evidence in the

This research is premised on the proposition that mastering organizational change skills may help improve success rate of change initiatives. The overall purpose of this empirical, cross-national study was to explore whether perceptions of organizational change skills differ across nations. Using a convenience sample, structured interviews were conducted with 90 managers and executives in three regions: the USA, the Baltics and South America to collect quantitative and qualitative data. Statistical significance of between-group differences in means was obtained with the help of one-way ANOVA, and differences in percentages were established using a chi square test. Most of the change skills were perceived similarly across the three regions, but nevertheless, there were some differences. More communication and managing the change process skills were believed to be present in organizations in the USA, while understanding internal and external environment was more characteristic of the Baltics and South America. Respondents in these two regions also considered interpersonal and social skills to be more important. Respondents' awareness of change skills was quite low without prompting. However, when prompted, all pre-established 11 groups of skills (Somerville & Whelan-Berry, 2009) were rated as important, and the majority of respondents were confident that these skills could be found in their organization. Given the relatively few differences that were found across the three regions, this suggests that cross-border dissemination of organizational change skills is possible, but each geography requires a slight adaptation. The findings also suggest that if those leading/managing change initiatives recognize that there are at least 11 groups of change skills, and cultivate these skills within the organization, this could increase the success rate of change initiatives. Given the paucity of empirical research relating to change skills generally, and cross-national considerations specifically, and the importance of change for organizations globally, this exploratory empirical research makes important contributions.

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