This study sought to investigate the communication between the Food & Beverage Department and the Sales & Marketing Department at Mercure Bandung Nexa through the perspective of hotel interdepartmental communication. It was benefited from employing a qualitative method. The data collection was conducted through in-depth interviews with the managers of the two departments and field observations. The data collected was then analyzed and carried out through the elements of communication: people (sender and receiver), message, channel, noise, feedback, and effect. This study found that communication between the two departments goes well to keep the service excellent. Based on the analysis of the elements of communication, the only major obstacle is the sudden event that can disrupt the communication process. This result has brought discussion in the context of excellent service being delivered through the communication between the Food & Beverage Department and Sales & Marketing Department. However, this study is limited in the number of informants. More informants should be involved to gather more reliable and deeper data. After all, this study contributes to enriching the application of Interdepartmental Communication in organizations, especially in a hotel. Keywords: Interdepartmental Communication, F&B Service, Sales & Marketing
The Instagram account @kemenkes_ri is the official account of the Ministry of Health of the Republic of Indonesia which has been aggressively disseminating information on health protocols, including about the use of masks, during the Covid-19 pandemic. Along with the appeal to use masks, there is an increasing need to buy masks, including among the Indonesian millennials. Information is what consumers are looking for at an early stage in the purchase decision-making process. Therefore, this study aims to determine the influence of information on the @kemenkes_ri Instagram account towards mask purchase decisions among Indonesian millennials. The method used in this research is quantitative by distributing a survey to 100 respondents of Indonesian millennials. The data collected were analyzed using the Method of Successive Interval (MSI), normality test, homogeneity test, correlation coefficient test, determination coefficient test, simple linear regression analysis, and t test. The results of the analysis show that the information on the @kemenkes_ri Instagram account has a significant positive effect on mask purchase decisions among Indonesian millennials. Based on these results, it can be concluded that information can have an influence on consumer purchase decisions.
Majelis Luhur Kepercayaan Terhadap Tuhan Yang Maha Esa merupakan wadah tunggal bagi penghayat kepercayaan dan Masyarakat Adat di Indonesia. Pada 2021 terdapat sekitar 178 Organisasi Kepercayaan dan Masyarakat Adat yang terdata secara resmi oleh pemerintah. Namun begitu, konstruksi media yang mengasosiasikan mistik dan klenik dengan atribut yang seringkali digunakan oleh masyarakat kepercayaan seperti pakaian adat, sesajen, ritual dan lainnya yang menjelma sebagai stigma di masyarakat. ‘Sapa Penghayat’ kemudian menjadi salah satu program siniar yang digagas sebagai kanal diskusi ringan terkait Apa, Siapa, Mengapa Bagaimana kegiatan dan ajarannya. Siniar ini diharapkan menjadi sumber data, informasi, dan konfirmasi resmi terkait kesimpangsiuran yang beredar di masyarakat. Tim pengabdian masyarakat Prodi Ilmu Komunikasi Telkom University membantu mempertajam konsep “Sapa Penghayat” dan pembuatan teknis serta realisasi pembuatan bumper. Kegiatan dilaksanakan pada bulan Mei – September 2021 melalui via Zoom dengan sistem rekaman, untuk kemudian dilakukan penyuntingan dan tayang pada tanggal yang ditentukan
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