Theories of authenticity usually try to explain what leads consumers to see something as authentic. Here, we address the inverse question instead: What makes a brand, individual, or product seem inauthentic? This shift in focus reveals a distinct psychology that is more than just the absence or inverse of responses to authenticity. Whereas authenticity typically confers meaning and value, invoking inauthenticity typically implies the detection of a moral violation. Specifically, consumers judge an entity to be inauthentic if they perceive a mismatch between what that entity claims to be (e.g., a socially responsible apparel brand, 100% orange juice) and what it really is upon closer scrutiny. Such judgments give rise to a powerful, non‐compensatory reactance we term inauthenticity aversion. We segment inauthenticity violations into three principle types: deceptions, ulterior motives, and adulterations. This conceptualization allows us to capture a wide variety of inauthenticity cases and outline psychological commonalities across them. It also helps to explain the powerful outrage consumers display at perceived inauthenticity and illuminates potential hazards in common marketing approaches.
When do brands get credit for contributing to the greater good? Prior research has shown that consumers reward brands for prosocial initiatives (e.g., corporate philanthropy, social responsibility, cause marketing) in line with the perceived purity of their motives. We report four experiments demonstrating that consumers interpret the order in which brands launch prosocial initiatives as a signal of their underlying motivations for doing good. Whereas prosocial first movers appear to care genuinely about the causes they support, prosocial followers (i.e., those that imitate the prosocial actions of other brands) typically seem to have more selfish intentions, even if their initiatives have an equal or greater social impact. This discrepancy in perceived motives, in turn, serves as an additional source of first mover preference, above and beyond previously studied first mover effects and unique to greater good marketing contexts. It also leads consumers to reward followers for launching more original prosocial initiatives, even if these seem less impactful for society. These findings bridge literatures on prosocial behavior and entry order, and they offer practical insight for brands looking to combine profits and purpose.
Across a variety of situations, people strongly condemn plagiarizers who steal credit for ideas, even when the theft in question does not appear to harm anyone. Why would people react negatively to relatively harmless acts of plagiarism? In six experiments, we predict and find that these negative reactions are driven by people's aversion toward agents who attempt to falsely improve their reputations. In Studies 1-3, participants condemn plagiarism cases that they agree are harmless (i.e., stealing credit from an anonymous source). This effect is mediated by the extent to which participants perceive the plagiarizer to have falsely benefitted from plagiarizing. In Studies 4-5, we demonstrate that this effect is not explained solely by participants' negative response to lies or violations of permission. In Study 6, participants condemn a plagiarism case in which the idea's original author actually benefits, providing the strongest evidence that people condemn plagiarism for reasons beyond perceived harm. We discuss how this work connects to broader questions of intellectual property and impression management.
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