Customer satisfaction is a feeling of pleasure or satisfaction from customers that arise after using or consuming a product / service. The purpose of this study is to determine how promotion and quality influence Grab customer satisfaction in Denpasar City partially and simultaneously. This research was conducted in the city of Denpasar. The number of samples taken was 100 respondents. Data collection techniques are observation, interviews, documentation, literature and questionnaires. The data analysis technique used is multiple linear regression. The test results show that the effect of promotion and service quality on Grab service satisfaction in Denpasar City is partially and simultaneously significant.
Employee performance is a work result that can be obtained by workers in terms of quality, quantity, working time and cooperation to achieve goals and as an important element for the organization to determine organizational success. The purpose of this study was to determine the effect of compensation on employee performance through work motivation. This research was conducted at CV. Duta Niaga Bali. The number of samples is 40 employees, with a saturated sampling method. Collecting data through observation, interviews, literature study and questionnaires. The analysis technique used is path analysis. Based on the results of the analysis found that compensation has a positive and significant effect on employee performance at CV. Duta Niaga Bali by mediating work motivation, so that work motivation is a mediating variable for the influence of compensation on employee performance at CV. Duta Niaga Bali. Based on the results of the Sobel test, it shows that the tabulation results Z = 3.444> 1.96, which means that the compensation variable has a positive and significant effect on employee performance at CV. Duta Niaga Bali with work motivation mediation.
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