OBJECTIVE To assess the construct validity and reliability of the Portuguese version of the European Task Force on Patient Evaluation of General Practice Care questionnaire.METHODS We applied the Portuguese version of the European Task Force on Patient Evaluation of General Practice Care to 392 users of 20 Family Health Units from the North of Portugal. The validity of the construct was evaluated by exploratory factor analysis, with the Principal Axis Factoring method, by orthogonal rotation (varimax procedure), by the Kaiser normalization criteria (eigenvalue ≥ 1). The factorability of the data matrix was verified by the Kaiser-Meyer-Olkin and Bartlett’s sphericity test. We estimated the reliability by the indicator of internal consistency Cronbach’s alpha. To analyze the correlations between satisfaction and loyalty, we used the Pearson correlations. The predictor effect of satisfaction on loyalty was analyzed by simple linear regression.RESULTS Satisfaction presented five robust and well individualized dimensions – medical care, nursing care, clinical secretariat services, accessibility, and organization of services – with alpha values between 0.86 and 0.97, good levels of internal consistency. The loyalty showed alpha value of 0.72, considered a reasonable internal consistency. The satisfaction was predictive of loyalty.CONCLUSIONS The Portuguese European Task Force on Patient Evaluation of General Practice Care questionnaire is a robust and reliable instrument to measure the satisfaction and loyalty of users of the Family Health Units.
Estresse ocupacional e satisfação dos usuários com os cuidados de saúde primários em PortugalOccupational stress and user satisfaction with primary healthcare in Portugal
Purpose -The objective of this study is to test the psychometric properties of a self-reported measure of innovative behavior in the workplace, the Innovative Work Behavior (IWB) questionnaire, in Portuguese.Design/methodology/approach -Two studies were carried out (one longitudinal and the other cross-sectional), based on the application of the questionnaire at two moments with an interval of 6 months in between (study I and study II). A longitudinal study was chosen, that is, the data were collected at two different moments, to reduce the most common biases. The Statistical Package for the Social Sciences (SPSS, ver. 26.0) and Analysis of Moment Structures (SPSS AMOS, ver. 22.0) were used.Findings -The results of the two studies converge to a robust factor solution with one factor. The overall fit indices recorded for the model are quite robust, proving their quality in adjusting to the empirical data (2/ degrees of freedom = 32.8; CFI = 0.966 GFI = 0.970).Originality/value -The IWB questionnaire is a fast, useful, and efficient measure to gauge innovative potential in the workforce, so its practical advantages are relevant and important. On a practical level, it is important to emphasize that evaluating the innovative behavior of employees can give important clues about the capacity of the organization/employer to foster innovation.
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