Over the past two decades, two-way communication via web-based exchanges has been a popular method for different activities such as electronic transaction, publication, broadcasting, and other service applications. However, it is always necessary to measure the performance quality of web services using different technique such as e-SERVQUAL model. The proposed study of this paper uses this technique for measuring the quality of Iranian university e-services. The proposed study distributes a standard questionnaire among students who use this service through internet. The results indicate that only efficiency and online service quality in the eservice system are desirable. Managerial implications are represented.

Service quality represents a modern approach for quality in enterprises and organizations and serves the development of a truly customer-focused management and culture. Measuring service quality offers an immediate, meaningful and objective feedback about clients' preferences and expectations. In this paper, we study the relationship between customer perceptions from service encounter quality and loyalty of customer to organization and employees. The proposed study is implemented for banking sector in Iran using SERVQUAL factors and considers various factors influencing the quality of service. The results of the survey indicate that service quality systems, customer satisfaction are the most desirable factors based on the feedback we received from the customers. In addition, response to customers and loyalty to employees, service encounter quality, service and loyalty to organization, arrangements are in the next levels, respectively. }}

Virtual teams have emerged seeing that the world has become extremely compound and technological. In this paper, author attempted to address main challenges of virtual team especially in leadership. In this review, it is distinguished that having proper communications and trust between team members can obtain consistent success and reach team goals. A leader in virtual organization should converge all of team elements because of the lack of sound communication among members. Identifying and applying appropriate team leading strategies for a virtual condition will not only raise the value of organizational productivity but will also positively influence on the quality of trust and culture of virtual team members.

This paper presents an empirical study to identify factors influenced on knowledge sharing of employees in organization. With wide literature review in knowledge management, we identify important factors in sharing knowledge including trust, culture, organizational structure, employee's attitude to share knowledge, and motivation method. The survey is based on a questionnaire consists of 25 items to measure the impact of important factors. Research population is selected from state and private bank's employees. The preliminary results show that only organizational structure has not significant impact on knowledge sharing.

Intellectual capital is a momentous asset of today organizations by which they can create competitive advantages. In this paper, we attempt to investigate relationships between dimensions of intellectual capital and organization performance by means of a conceptual model. For testing model, we used path analysis with Lisrel. Study population was selected