An analytics-empowered enterprise system looks to many organizations to be a far-fetched target, owing to the vast amounts of factors that need to be controlled across the implementation lifecycle activities, especially during usage and maintenance phases. On the other hand, advanced analytics techniques such as machine learning and data mining have been strongly present in academic as well as industrial arenas through robust classification and prediction. Correspondingly, this paper is set out to address a methodological approach that works on tackling post-live implementation activities, focusing on employing advanced analytics techniques to detect (business process) problems, find and recommend a solution to them, and confirm the solution. The objective is to make enterprise systems self-moderated by reducing the reliance on vendor support. The paper will profile an advanced analytics engine architecture fitted on top of an enterprise system to demonstrate the approach. Employing an advanced analytics engine has the potential to support post-implementation activities. Our research is innovative in two ways: (1) it enables enterprise systems to become self-moderated and increase their availability; and (2) the IT artifact i.e., the analytics engine, has the potential to solve other problems and be used by other systems, e.g., HRIS. This paper is beneficial to businesses implementing enterprise systems. It highlights how enterprise systems could be safeguarded from retirement caused by post-implementation problems.
Transforming the state-of-the-art definition and anatomy of enterprise systems (ESs) seems to some academics and practitioners as an unavoidable destiny. Value depletion lead by early retirement and/or replacement of ESs solutions has been a constant throughout the past decade. That did drive an enormous amount of research that works on addressing the problems leading to the resource drain. The resource waste had persisted throughout the ESs implementation lifecycle phases and dimensions especially post-live phases; leading to depleting the value of the social and technical dimensions of the lifecycle. Parallel to this research stream, the momentum gained by deep learning (DL) algorithms and platforms has been exponentially growing to fuel the advancements toward artificial intelligence and automated augmentation. Correspondingly, this paper is set out to present five key research directions through which DL would take part as a contributor towards the transformation of the ESs state-of-the-art. The paper reviews the ESs implementation lifecycle challenges and the intersection with DL research conducted on ESs by analyzing and synthesizing key basket journals (list of the Association of Information Systems). The paper also presents results from several experiments showcasing the effectiveness of DL in adding a level of augmentation to ESs by analyzing a large set of data extracted from the Atlassian Jira Software Issue Tracking System across different ecosystems. The paper then concludes by presenting the research directions and discussing socio-technical research courses that work on key frontiers identified within this scholarly work.
Scientific web repositories are central cyber locations where academic papers are stored and maintained. With the nature of the unstructured and semi-structured information/metadata within these repositories, literature analysis for scholar writing becomes a challenge. Correspondingly, applying CRISP-DM poses a stance to address this challenge through formulating a rather augmented process for a relevant literature search. However, almost all repositories do not have a straight forward method where metadata could be extracted for preliminary data processing being applied as part of the CRISP-DM process. Additionally, most repositories do not follow open access standards. Until the time this paper was published, the topic of the augmented, relevant literature search had seen a methodological progress only, with the inability to apply the underlying methods on a larger scale, given data access constraints to open access repositories. The aim of this paper is to propose CRISP-DM as an augmented research methodology with a focus on web scraping as part of the data processing step. To substantiate the proposed methodology, a play role case study is conducted. This then works on alleviating these restrictions, as well as encouraging the wider adoption of the augmented analysis process for a relevant literature search within the research community.
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