The article considers the strategies of trade unions towards the representation of call centre workers. Using a comparative case study, it examines the divergent union responses to the growth of contingent labour by looking at the telecommunications industries in Italy and Greece. Although the trade unions in Italy pursued inclusive strategies embracing the call centre workers and negotiating the restructuring of the whole sector, the unions in Greece followed a policy of exclusion leaving call centre workers outside representation and negotiating their internal restructuring. The article argues that the different union identities, and the diverse power resources and internal organizational politics help explain the variation in the trade unions’ strategic responses.
The continuous process of marketization of employment relations in a variety of European countries has raised questions about the power of collective social actors and their legitimizing role in policy-making. The article examines the responses of employers’ associations to institutional changes towards marketization in the context of the Greek economic crisis. The analysis exposes the hidden fractures between and within the peak-level employers’ associations and unveils a variation in their strategic responses towards institutional changes. To explain this variation, the article advances a power-based explanation and argues that the institutional changes altered the associations’ interest representation and power resources, which, in turn, redefined their role and identities in the employment relations system.
Abstract:The recent Eurozone crisis has reinvigorated neoliberal policies and brought to the fore an academic and policy debate over the deregulation of employment relations' institutions 'in the name of competitiveness'. In the context of this debate, we ask the following question: have firms with employment relations institutions been less able to improve productivity during the crisis? We consider this question by examining data from the European Company Survey. We also look into different models of capitalism to gauge whether there are context-specific institutional effects that may mediate firm-level outcomes. Contrary to the dominant neoliberal discourse, we do not find any strong evidence that employment relations institutions are negatively associated with productivity increases. Instead, we find that certain high performance work practices are positively and significantly associated with productivity increases across EU-15 and in particular institutional contexts.Taken together these results challenge the neoliberal 'low road' policies that are focused on dismantling employment relations institutions and suggest shifting the attention towards context-sensitive 'high road' policies and practices.
scite is a Brooklyn-based organization that helps researchers better discover and understand research articles through Smart Citations–citations that display the context of the citation and describe whether the article provides supporting or contrasting evidence. scite is used by students and researchers from around the world and is funded in part by the National Science Foundation and the National Institute on Drug Abuse of the National Institutes of Health.