The growing attention given by governments to invest in e-government projects and the low usage of the available e-government services refers to a gap between provision and usage. This article aims to propose an approach for enhancing adoption of e-government services and maximizing the impact of investment. It is a demand-oriented approach, focuses on eliciting citizens' requirements in e-government projects via analytical analysis of the deployed e-government services, against a predefined set of acceptance and adoption criteria. The proposed approach employs AHP and PROMETHEE methods. AHP is used to create a hierarchical representation of the decision problem and PROMETHEE is used to rank e-government services and highlight their favorable and unfavorable features. The proposed approach has been applied to measure the performance of Egyptian e-government services. The computational results are given and the research outcomes are discussed.
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