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This article explores the use of a mobile technology platform as experienced by people with disability, their significant other and service providers. An interpretive qualitative study design was adopted involving observations and interviews. The data were analysed using the combined lenses of the social approach to disability and the PHAATE model which represents the factors for consideration in service design for assistive technology. The findings suggest that the adoption of the technology by those in the study could be characterised by a typology of users. The implications of the typology are discussed together with the influencing factors that affected social participation and disability citizenship. Points of interest• The study empirically tested the adoption of a mobile technology platform by people with a variety of impairments and support needs. • The findings provided a typology of users being 'Evangelists' , 'Embarkers' or 'Discontinuers' who were affected by a multitude of factors that enabled or constrained social participation. • For those adopting the technology, there were increases in skill development, social participation and disability citizenship. • The mobile technology empowered individuals to be creators of their own narratives that were communicated to family and friends, and newly established social networks. • The perceptions of the significant other(s) and the service providers acted as a constraint on the adoption of the technology for some study participants. • Social model and PHAATE analysis identified the importance of individual customisation of hardware and software, ongoing training and support, together with the 24/7 Help Centre to maximise uptake.

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This paper considers how organizational practices facilitate and inhibit the social inclusion of Muslim women in a community sport setting. A case study of social inclusion practices in an Australian community sport organization (CSO) was built through interviews, focus groups, secondary data, and documentary evidence. Drawing on the work of Bailey (2005, 2008) the analysis employed a social inclusion framework comprised of spatial, functional, relational, and power dimensions. Findings indicated that there are a range of practices which facilitate social inclusion. Paradoxically, some of the practices that contributed to social inclusion at the club for Muslim women resulted in social exclusion for non-Muslim women. Examining each practice from multiple perspectives provided by the social inclusion framework allowed a thorough analysis to be made of the significance of each practice to the social inclusion of Muslim women at the club. Implications for social inclusion research and sport management practice are discussed.

The findings indicate that for the majority of users, the mobile technology increased the participants' communication and social participation. However, this was not true for all members of the pilot with variations due to disability type, support needs and availability of support services. Most participants, significant others and service providers identified improvements in confidence, security, safety and independence of those involved. Yet, the actions and attitudes of some of the significant others and service providers acted as a constraint to the adoption of the technology. Implications for Rehabilitation Customized mobile technology can operate as assistive technology providing a distinct benefit in terms of promoting disability citizenship. Mobile technology used in conjunction with a supportive call centre can lead to improvements in confidence, safety and independence for people experiencing disability. Training and support are critical in increasing independent use of mobile technology for people with disability. The enjoyment, development of skills and empowerment gained through the use of mobile technology facilitate the social inclusion of people with disability.

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