Historically, hospitals have relied on dedicated and skilled professionals to compensate for any operational failures that may occur during the patient care delivery process (Tucker & Edmondson, 2003). However, hospitals are coming under ever-increasing pressure, working under tight budgets, with less staff and resources, in an ever-litigious climate. Many health care professionals struggle to perform their duties effectively, or experience missed care provision as they try to maintain high standards of care while grappling with their exhaustion and burnout. Missed care refers to an error or omission and describes aspects of care that are delayed or omitted entirely or partially, which can impact negatively on patient safety and patient outcomes (Srulovici & Drach-Zahavy, 2017). There is evidence that missed care affects nurses' ability to effectively coordinate, provide and evaluate care interventions delivered to patients (Winsett et al., 2016). Missed care in nursing has been linked to poor job satisfaction, poor patient outcomes, staff retention and staff morale and, as a result, is receiving increasing attention in health care man
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