Employees’ turnover intentions and work-family conflict as a result of the hospitality work environment are considered the major global challenges confronted by hospitality organizations, especially in the era of COVID-19. This study aims at identifying the impact of the hospitality work environment on work-family conflict (WFC), as well as turnover intentions and examining the potential mediating role of WFC in the relationship between work environment and turnover intentions, during the COVID-19 pandemic in a sample of three- and four-star resorts in Egypt. A total of 413 resorts employees from Egyptian destinations (Sharm El-Sheikh and Hurghada) participated in the study. The findings of the Structural Equation Modeling (SEM) revealed that the hospitality work environment significantly and positively affects employees’ turnover intentions and WFC. In the context of the mediating role of WFC, results illustrated that WFC significantly partially mediates the relationship between the hospitality work environment and turnover intentions. Upon these findings, the study suggests that to prevent WFC and eliminate turnover intentions among resorts’ employees, an urgent need to create a better work environment is vitally important. limitations and future research directions have been discussed.

In the green marketing literature, environmentally sustainable practices (ESPs), green perceived value (GPV), as well as customer citizenship behavior (CCB) have not received significant attention, particularly in the hotel industry context. The current study aims to examine the effect of ESPs on CCB in a sample of five-star eco-friendly hotels in Egypt. Furthermore, it attempts to identify the potential mediating role of GPV in the relationship between ESPs and CCB and to examine the extent to which GPV directly affects CCB. To achieve the study aim, a self-administrated questionnaire was developed and directed to a convenience sample of five-star eco-friendly hotel guests. A structural equation model (SEM) was applied to 374 forms from guests of the surveyed hotels. The findings of the study reveal that ESPs significantly and positively affect GPV and CCB. The GPV has a positive and significant effect on CCB. The GPV partially mediates the relationship between ESPs and CCB. These findings emphasized that environmentally sustainable hotel properties are rewarded by customers in the form of CCBs (i.e., feedback, helping others, advocacy, and tolerance) directly and indirectly (through GPV). Upon this, some practical implications have been suggested to improve managers’ understanding in order to enable them to better manage their ESPs and to achieve positive and optimum outcomes.

Although tourists’ judgments and interpretations are pivotal to fathom the essence behind their behavior toward tourism destination brands, there is a lack of investigation into theories that deal with tourists’ decisions and interpretations. To address this issue, this study investigates two critical theories in the tourism marketing literature: attribution and locus of control theories in the destination branding context. These theories heavily influence tourists’ perceptions and interpretations of the destination brands. Thus, using the PRISMA methodology (Preferred Reporting Items for Systematic Reviews and Meta-Analyses), we inductively evaluated and synthesized the literature on attribution theory and destination branding from highly indexed journals in the ABDC list index. The research encompasses the issues of “What we know?”, “What we do not know?”, and “Where should we be heading?”. This study will better grasp the implications of attribution and locus of control theories in the literature on tourism marketing. The study would also explore how this hypothesis affects travelers’ assessment and interpretation of destination brands. The study found the potential to assess the implications of attribution and locus of control theories in the tourism marketing literature. The research would provide insights into how these ideas affect tourists’ evaluation and interpretation of destination brands. It would also offer other techniques that marketers may employ to influence consumer behavior.