Purpose The purpose of this paper is to introduce chatbot as a new tool of artificial intelligence (AI) and represent the feasibility of using it in different sections of libraries. Design/methodology/approach The present paper is a theoretical paper that was conducted by the library research method. In this paper, while reviewing various articles in the field of a chatbot, has been tried to identify practical usage of chatbot in library and information centers and also illustrate it. Findings Findings show that although chatbot is used in some libraries, but this use is limited. Libraries must use the capabilities of this powerful tool for their own purposes and provide the satisfaction of their users. In addition to the benefits of a chatbot, there are some challenges that should be considered by librarians. Originality/value Few articles have addressed the usage of AI tools such as chatbot in libraries. So, this paper is one of the few articles that express the usage of chatbot in different sections of the library and gives practical examples of their usage in some libraries, mentions the challenges ahead of librarians in the face of this technology.
PurposeIn view of their significance as well as influence, this article aims to examine knowledge management (KM) mechanisms in 20 Iranian e‐government portals used to provide services to citizens.Design/methodology/approachUsing the model “knowledge access, creation and transfer” (K‐ACT), a checklist was developed. This checklist was then applied to demonstrate its utility for evaluating 20 Persian‐language official e‐government portals in Iran.FindingsThe maximum score for the knowledge mechanism was 30 for knowledge creation. The mean score for KM in Iran e‐government portals was 26 per cent. This percentage indicates that e‐government portals in Iran are very poor.Practical implicationsIranian e‐government portals and Iran governors must consider some features in their decisions about portal design. This area requires further work, in particular in elaborating the relationship between e‐government and KM. In addition, planning strategically with key experts to design new models for the adoption of KM in e‐government is of high importance. These experts can be computer specialists, knowledge managers, librarians, portal designers and users of portals.Originality/valueThis study provides an insight into the situation of KM processes in the portals of Iranian ministries.
Purpose-The present research aims to compare information-seeking behaviour of ordinary and elite saffron farmers in Iran. Design/methodology/approach-The study sample consisted of 375 saffron farmers (295 ordinary and 80 elite saffron farmers) selected using the cluster sampling method. Data were collected by a kind of researcher-made questionnaire. Findings-The results showed saffron onion, pesticides, cultivators and farmland worker were the main components of saffron farmers' information-seeking behaviour of both groups. The most important sources of information for both groups included reference to past experience, neighbouring saffron farmers, contact with informants and other family members. The main criteria which affected the behaviour of the two groups on the use of information sources were provided information in local language, native people, clear and intelligible information and low cost. Farmers were also confronted with common problems such as lack of attention to the needs of farmers and insufficient number of technical experts. It was also found that there was no significant relationship between information-seeking behaviour of elite and ordinary saffron farmers and their performance. Originality/value-Saffron is one of the most important agricultural export products in Iran, and this paper is the first research in this subject. The results can help develop information-seeking behaviour of farmers.
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