Chatbot: an intelligent tool for libraries

Sanji, Majideh; Behzadi, Hassan; Gomroki, Gisu

doi:10.1108/lhtn-01-2021-0002

Cited by 27 publications

(16 citation statements)

References 11 publications

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“…Chatbot service is being introduced by libraries to offer real-time communication facilities with the library where ML-and AI-mediated algorithm facilitates response to reference queries 24 Â 7 without the intervention of the reference librarian (Sanji et al, 2022;De Sarkar2, 2022). LIoT-based chatbot reference service that encrypts users' previous query behavior is capable of handling different kinds of user requirements.…”

Section: Smart Reference Servicementioning

confidence: 99%

Internet of Things (IOT) and library services

Sarkar

2022

LHTN

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Purpose The purpose of this study is to analyze the existing literature on the application of the Internet of Things (IoT) and to give an overview of how libraries are adopting this emerging technology to make users feel more engaging with the library resources and service provision. Design/methodology/approach The basic architecture of IoT with its functionality has been enumerated and its different layers have been depicted. Findings A conceptual library IoT model, working on Message Queuing Telemetry Transport protocol, based on the fog-cloud computing layer of architecture has been proposed. This study also highlights the sensor-based current library services. Originality/value This study focuses on the existing practices of adoption of library IoT and discusses the possibilities of its future expansion in different areas.

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Section: Smart Reference Servicementioning

confidence: 99%

Internet of Things (IOT) and library services

Sarkar

2022

LHTN

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“…Students have used educational chatbots, for example, in language, engineering, science, nursing, social science, and business studies [21]. In addition, higher education institutions (HEIs) have applied chatbots for example library services [22], student counselling [23], admission, and career guidance [24], and they apply chatbots repeatedly in new areas. Figure 1 shows Science Direct and Ebsco database search result for two different search criteria (chatbot and chatbot & education), and it clearly points out that the interest towards chatbots, both in general and in education, has clearly increased during the last few years.…”

Section: Chatbots In Educationmentioning

confidence: 99%

Tutoring Postgraduate Students with an AI-Based Chatbot

Koivisto

2023

Int. J. Adv. Corp. Learn.

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Tutoring and counselling are essential support services universities provide to their students. With the ever-increasing number of the students, providing these functions has become harder and harder. Therefore, universities have started to use chat robots or chatbots to automate their guidance and counselling services. This paper discusses the suitability of the chatbots or virtual advisers in personal study planning and course selection in higher educational institutions. The empiric part of the study reports the observations of the experiment conducted in a Finnish university of applied sciences. In the study postgraduate students of engineering used a tailor-made chatbot while creating their personal study plans. The findings of the study indicated that chatbots could to some extent improve student counselling and the main advantages were scalability and unlimited service hours. However, students did not see that artificial intelligence could fully remove the need for human counselling. The main reported shortcomings of the chatbot were the minor significance of the individuality, lack of inspiring effect, and general negative attitude towards automated services.

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“…Librarians offer virtual reference services via an online chatbox for real-time communication. The possibility of adoption of artificial intelligence-mediated chatbot plugin substituting chatbox becomes a reality to answer queries round the clock (Sanji et al , 2022). The Bizzy chatbot plugin of the University of Oklahoma Library allows users to search and find documents based on plain text queries besides answering basic library-related questions.…”

Section: Concluding Remarks: Future Possibilities Of Plugins In Librarymentioning

confidence: 99%

Access, organize and communicate: the strategic use of browser plugins in libraries

Sarkar

2022

LHTN

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Purpose The present study demonstrates how browser plugins have been adopted by libraries in recent times to empower users in participatory academic and research activities. The study aims to present a brief synthesis of the practical use of browser plugins in libraries and their possible future use. Design/methodology/approach Web-based survey method was applied in the study to search and find browser plugins associated with academic library websites and to explore their area of application. Findings With the descriptive account of the implementation of plugins in academic libraries, supported by numerous examples, the study presents the pertinence of various approaches as appeared on library websites. Research limitations/implications The present investigation is limited to the academic libraries only. Originality/value The good practices enumerated in the study will improve the understanding of the young library professionals about the practical usage of plugins and the steps to enhance accessibility to plugins.

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Chatbot: an intelligent tool for libraries

Cited by 27 publications

References 11 publications

Internet of Things (IOT) and library services

Internet of Things (IOT) and library services

Tutoring Postgraduate Students with an AI-Based Chatbot

Access, organize and communicate: the strategic use of browser plugins in libraries

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