PurposeMany countries worldwide have identified e‐procurement as a priority of e‐government agenda and have implemented, or are in the process of implementing, e‐procurement systems. The purpose of this paper is to understand the challenges of e‐procurement implementation in the government sector and efforts taken to overcome the challenges, using a Malaysia government case.Design/methodology/approachThis study adopts a qualitative case study approach of an e‐procurement project, which is one of Malaysia's e‐government initiatives. Data were collected using a triangulation approach that involved semi‐structured interviews, document reviews and observation.FindingsThe theoretical framework draws on Croom and Brandon‐Jones and was further developed during data analysis. Findings show that challenges of e‐procurement implementation in government sector are not only related to software integration, data management and roll‐out strategy, but also to legal and administration procedures, information technology (IT) infrastructure, outsourcing contract and IT skills. Findings show the importance of creating an IT facilities centre in rural areas and working closely with a third‐party vendor for users' training and skills development.Research limitations/implicationsThe findings extend key issues of e‐procurement implementation using a case study in the Malaysia government. The paper highlights the need to understand challenges and limitations faced by a developing countries such as Malaysia in implementing e‐government projects. The paper provides a basis for further thought and analysis on important issues such as lack of IT infrastructure and skills, as well as high dependency on third‐party developers that needs to be overcome in order to gain the impact of an e‐procurement system.Practical implicationsThis paper has explored implementation issues of e‐procurement in government sectors, particularly in developing countries, and hence provides guidelines for future implementation strategy for system developers, government officials and ministry.Originality/valueOnly limited studies examine the implementation issues of e‐procurement in the government sector, especially in developing countries. While current studies focus more on the readiness of implementing e‐procurement, this study posits to understand the challenges faced by a developing country in e‐procurement implementation.
2 hajar@ukm.my 4 miah@ukm.myAbstract-Electronic Government (e-Government) is an initiative to deliver services to citizens, businesses and government agencies. It enables citizen to access information and government services by using the Internet and other computer resources. Its implementation has improved the efficiency of governance and government services in Malaysia. However, studies have shown that the adoption of E-Government is still low among Malaysians. Using the EGOVSAT Model, this paper aims to evaluate user satisfaction of e-Government services in Malaysia and identify its significant predictors. The satisfaction model consists of five main constructs which include utility, reliability, efficiency, customization and flexibility. To measure the level of user satisfaction, a survey approach is employed. By using multistage stratified random sampling, a total of 620 questionnaires were distributed to nine regions in Selangor. Reliability test, regression analysis and correlation analysis were done to obtain appropriate results. The results indicate that four constructs were found significant and positively related to citizen satisfaction.
Inclusive and sustainable economic growth supports the transformation of society towards a better quality of life and well-being. Therefore, it is crucial to diagnose the binding factors to growth. However, existing frameworks of growth diagnostics and inclusive growth analytics, which are widely used to analyse growth problems, mainly focused on a snapshot of growth constraints of a selected location at a particular point of time. Applications of these frameworks are not fully capable of addressing the dynamic nature of growth. Moreover, most existing applications of growth frameworks are mainly predictive studies, thus they do not fully support the effort of identifying the root cause of growth problem. This calls for a more comprehensive approach to diagnosing growth problems. Building upon the existing growth diagnostics and inclusive growth analytics frameworks, as well as on cybernetics and systems-based approach, we develop a cybernetics approach to analysing inclusive growth constraints. This approach enables analysis of the dynamic nature of growth, which supports the identification of growth constraint variables and mapping of their relationships, based on data gathered about the location.
Existence of supporting entities and their cohesive operations are important elements in industry development policy undertaken in emerging economies, which are characterized by heavy government interventions and involved many agencies and institutions. One of the models that emphasizes on cohesiveness as a precondition for viability is the viable system model (VSM). In this study, we adopt the VSM in combination with theories of innovation and innovation system as our conceptual framework to describe and explain the functions and relational structure that exist among agencies/institutions and that of the agencies with their environment elements within one policy level system implementation. We select a biotechnology industry development policy for our analysis, the implementation of which has been designated as a strategic vehicle to support the economic development goals of an emerging economy. The findings, which generate a model of the policy-level system implementation, explain the operating agencies' functions and their interrelationships. The emergent model provides policy makers and implementers recommendations for improvements, as well as offers future researchers potential for comparison between existing performance of a policy implementation against its expected performance targets. The study concludes that the biotechnology industry development is an effort by the Malaysian government to institutionalize biotechnology businesses and industry. The perspective of systems thinking, in combination with theories of institutionalization, innovation and innovation system, provide important foundations in explaining technology-based industry development. All these findings highlight that the knowledge gain in explaining and interpreting the problem in focus is worthwhile, although the use of VSM as a research tool demands considerable efforts.
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