Implicit bias may perpetuate healthcare disparities for marginalized patient populations. Such bias is expressed in communication between patients and their providers. We design an ecosystem with guidance from providers to make this bias explicit in patient-provider communication. Our end users are providers seeking to improve their quality of care for patients who are Black, Indigenous, People of Color (BIPOC) and/or Lesbian, Gay, Bisexual, Transgender, and Queer (LGBTQ). We present wireframes displaying communication metrics that negatively impact patient-centered care divided into the following categories: digital nudge, dashboard, and guided reflection. Our wireframes provide quantitative, real-time, and conversational feedback promoting provider reflection on their interactions with patients. Through a design critique, we found primary care providers prefer technologies that are efficient, contextaware, private, and address barriers. This is the first design iteration toward the development of a tool to raise providers' awareness of their own implicit biases.CCS Concepts: • Human-centered computing → User studies; Wireframes.
As Human-Computer Interaction (HCI) research aims to be inclusive and representative of many marginalized identities, there is still a lack of available literature and research on intersectional considerations of race, gender, and sexual orientation, especially when it comes to participatory design. We aim to create a space to generate community recommendations for effectively and appropriately engaging Queer, Transgender, Black, Indigenous, People of Color (QTBIPOC) populations in participatory design, and discuss methods of dissemination for recommendations. Workshop participants will engage with critical race theory, queer theory, and feminist theory to reflect on current exclusionary HCI and participatory design methods and practices.CCS Concepts: • Human-centered computing → Participatory design.
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