Abstract:Purpose: Many global organizations have aligned their strategy and operation via the ISObased framework of integrated management system (IMS) that allows the merge of quality, environment, health and safety management systems. In such context, having a robust electronic document management system (EDMS) is essential, especially at global enterprises, where a large amount of documents generated by processes, flows through different work cultures. However, there is no "one-size-fits-all" design for EDMS because it depends on organizations' needs, size and resource allocation. For this reason, it is crucial to conduct empirical studies in the area of EDMS in order to capture experience and best practices. This article firstly outlines a common understanding of relevant concepts such as process-oriented organizations, workflow, document flow, IMS and EDMS from literature study. Furthermore, this article discusses the vital role of EDMS in supporting global enterprises to implement the ISO-certified IMS approach. Finally, from a case study of a global enterprise employing IMS, this article examines the benefits of using EDMS, practical issues arise and lessons learned.Design/methodology/approach: This article is methodologically based upon a qualitative, interpretivistic, longitudinal empirical study of a global supplier of wind turbine solutions. The context-dependent knowledge and practical experience generated from this in-depth case study is intended to contribute to the cumulative learning in the field.
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