Highlights Hotels can reduce customers’ perceived health risk via technology innovation. Technology innovation can achieve social distancing and enhance cleanliness in the COVID-19 era. Perceived health risk mediates the relationship between expected interaction and booking intention. Perceived cleanliness moderates the impact of expected interaction on perceived health risk. The perceived health risk mechanism is effective in post-pandemic scenarios.

The COVID-19 pandemic has forced tourism practitioners to create efficient strategies to attract travelers. Using three theoretical frameworks, such as tourist trust (political, destination, and interactional trust), travel constraint (intrapersonal, interpersonal, and “social distancing” structural constraint), and extended theory of planned behavior (travel attitude, perceived behavioral control, subjective norm, perceived health risk, past travel experience), we develop a comprehensive framework to explain the impact of travel promoting, restricting, and attitudinal factors on travel decision during and after the pandemic. Data was obtained through an extensive survey conducted on 1451 Korean travelers and was analyzed using probabilistic choice models and count models. The results show the specific factors that determine travel decisions during the pandemic (whether to travel and frequency) and travel intention after the pandemic. This study provides important theoretical and practical insights into how to develop successful COVID-19 recovery strategies in the tourism industry.

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