Heavily pre-trained transformer models such as BERT have recently shown to be remarkably powerful at language modelling by achieving impressive results on numerous downstream tasks. It has also been shown that they are able to implicitly store factual knowledge in their parameters after pre-training. Understanding what the pre-training procedure of LMs actually learns is a crucial step for using and improving them for Conversational Recommender Systems (CRS). We first study how much off-the-shelf pre-trained BERT "knows" about recommendation items such as books, movies and music. In order to analyze the knowledge stored in BERT's parameters, we use different probes (i.e., tasks to examine a trained model regarding certain properties) that require different types of knowledge to solve, namely content-based and collaborative-based. Content-based knowledge is knowledge that requires the model to match the titles of items with their content information, such as textual descriptions and genres. In contrast, collaborative-based knowledge requires the model to match items with similar ones, according to community interactions such as ratings. Both are important types of knowledge for a CRS-a system that should ideally be able to explain recommendations, match a user's textual description of their information need to relevant items, and elucidate a user's interests. We resort to BERT's Masked Language Modelling (MLM) head to probe its knowledge about the genre of items, with cloze style prompts. In addition, we employ BERT's Next Sentence Prediction (NSP) head and representations' similarity (SIM) to compare relevant and non-relevant search and recommendation query-document inputs to explore whether BERT can, without any fine-tuning, rank relevant items first. The insights we gain from these probes help us understand BERT's limitations and strengths for conversational recommendation. Finally, we study how BERT performs in a conversational recommendation downstream task. To this end, we fine-tune BERT to act as a retrieval-based conversational recommender system. Overall, our analyses and experiments show that: (i) BERT has knowledge stored in its parameters about the content of books, movies and music; (ii) it has more content-based knowledge than collaborative-based knowledge; and (iii) fails on conversational recommendation when faced with adversarial data.

Neural ranking models are traditionally trained on a series of random batches, sampled uniformly from the entire training set. Curriculum learning has recently been shown to improve neural models' effectiveness by sampling batches non-uniformly, going from easy to difficult instances during training. In the context of neural Information Retrieval (IR) curriculum learning has not been explored yet, and so it remains unclear (1) how to measure the difficulty of training instances and (2) how to transition from easy to difficult instances during training. To address both challenges and determine whether curriculum learning is beneficial for neural ranking models, we need large-scale datasets and a retrieval task that allows us to conduct a wide range of experiments. For this purpose, we resort to the task of conversation response ranking: ranking responses given the conversation history. In order to deal with challenge (1), we explore scoring functions to measure the difficulty of conversations based on different input spaces. To address challenge (2) we evaluate different pacing functions, which determine the velocity in which we go from easy to difficult instances. We find that, overall, by just intelligently sorting the training data (i.e., by performing curriculum learning) we can improve the retrieval effectiveness by up to 2% (The source code is available at https://github.com/Guzpenha/transformers cl.).

Conversational search is an approach to information retrieval (IR), where users engage in a dialogue with an agent in order to satisfy their information needs. Previous conceptual work described properties and actions a good agent should exhibit. Unlike them, we present a novel conceptual model defined in terms of conversational goals, which enables us to reason about current research practices in conversational search. Based on the literature, we elicit how existing tasks and test collections from the fields of IR, natural language processing (NLP) and dialogue systems (DS) fit into this model. We describe a set of characteristics that an ideal conversational search dataset should have. Lastly, we introduce MANtIS 1 , a large-scale dataset containing multi-domain and grounded information seeking dialogues that fulfill all of our dataset desiderata. We provide baseline results for the conversation response ranking and user intent prediction tasks.

According to the Probability Ranking Principle (PRP), ranking documents in decreasing order of their probability of relevance leads to an optimal document ranking for ad-hoc retrieval. The PRP holds when two conditions are met:[C1] the models are well calibrated, and, [C2] the probabilities of relevance are reported with certainty. We know however that deep neural networks (DNNs) are often not well calibrated and have several sources of uncertainty, and thus [C1] and [C2] might not be satisfied by neural rankers. Given the success of neural Learning to Rank (L2R) approaches-and here, especially BERT-based approaches-we first analyze under which circumstances deterministic neural rankers are calibrated for conversational search problems. Then, motivated by our findings we use two techniques to model the uncertainty of neural rankers leading to the proposed stochastic rankers, which output a predictive distribution of relevance as opposed to point estimates. Our experimental results on the ad-hoc retrieval task of conversation response ranking 1 reveal that (i) BERTbased rankers are not robustly calibrated and that stochastic BERT-based rankers yield better calibration; and (ii) uncertainty estimation is beneficial for both risk-aware neural ranking, i.e. taking into account the uncertainty when ranking documents, and for predicting unanswerable conversational contexts.

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