Background
The global health crisis caused by COVID-19 has drastically changed human society in a relatively short time. However, this crisis has offered insights into the different roles that such a worldwide virus plays in the lives of people and how those have been affected, as well as eventually proposing new solutions. From the beginning of the pandemic, technology solutions have featured prominently in virus control and in the frame of reference for international travel, especially contact tracing and passenger locator applications.
Objective
The objective of this paper is to study specific areas of technology acceptance and adoption following a unified theory of acceptance and use of technology (UTAUT) research model.
Methods
We presented a research model based on UTAUT constructs to study the determinants for adoption of COVID-19–related apps using a questionnaire. We tested the model via confirmatory factor analysis (CFA) and structural equation modeling (SEM) using travelers’ data from an insular tourist region.
Results
Our model explained 90.3% of the intention to use (N=9555) and showed an increased understanding of the vital role of safety, security, privacy, and trust in the usage intention of safety apps. Results also showed how the impact of COVID-19 is not a strong predictor of adoption, while age, education level, and social capital are essential moderators of behavioral intention.
Conclusions
In terms of scientific impact, the results described here provide important insights and contributions not only for researchers but also for policy and decision makers by explaining the reasons behind the adoption and usage of apps designed for COVID-19.
Previous work has focused on designing and evaluating information communication technology (ICT) tools for improving the coordination, organization of care practices, and to a less extent, the mediation of care communication among various involved actors. Our work contributes to addressing this gap with a specific emphasis on aged care, exploring communication practices, related challenges and design principles that should guide the design of technology-mediated information sharing. We do this by conducting three sets of user studies iterating on design mockups of increasing fidelity, through semi-structured interviews and workshops with nursing home (NH) staff and residents' family members in four Italian nursing homes. The qualitative and quantitative results point to the potential of computer-mediated information sharing in this context, and to the importance (and challenges) of tailoring information and presentation to people's needs and traits, and assisting care professionals in managing the information flow and proper communication. INDEX TERMS E-health, aged care, sharing, information architectures, information design, human computer interaction.
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