PurposeThe purpose of this paper is to examine the agile supply chain management practices adopted by UK clothing retailers in order to effectively manage the supply of innovative, high‐margin, high‐fashion content product offerings in a complex global environment.Design/methodology/approachA case study approach was adopted examining the whole of the global retail fashion supply chain, from typical UK‐based retailers through to their main production and logistics suppliers based in two low‐cost locations, China and Romania. The cases of the UK retailers were followed by a study tour of China and Romania, where ten cases of fabric and finishing manufacturers, intermediaries and logistic providers were carried out.FindingsMany aspects of accepted risk management and agile practice, such as market sensitivity, postponement activities and collaborative information‐sharing partnerships were apparent in the early product definition and the later product delivery stages of the supply chain. However, the responsibility for supply, including the key aspect of managing the complex supply network, was almost exclusively left to intermediaries located in low‐cost countries. These intermediaries in the main could best achieve agile supply from a significantly underutilized low‐cost country supply network through a traditional adversarial price and lead time auction sourcing process.Research limitations/implicationsWhile the cases considered reflected what seemed to be a typical and widely adopted approach to managing such a supply chain, this may not, of course, be the only approach taken by organisations in the clothing industry.Originality/valueBy examining a whole supply chain associated with agile supply in an important sector, the paper identifies the relative importance of some existing practices and brings into sharper focus those most relevant to this type of supply. The paper also identifies key elements of contemporary supply chain management practice, namely the growing use of global supply for innovative products and the essential and valuable role played by intermediaries in such supply chains.

This study investigates the characteristics of an effective performance management framework for outsourcing projects in a UK-based financial services organisation and how this may contribute to the success of the outsourcing arrangement. The analysis draws on outsourcing and performance management theory, and uses both primary and secondary data. Valuable information was found on objective setting, performance measurement and performance improvement in the outsourcing project. An adapted version of the Balanced Scorecard, termed a Logic Scorecard, is suggested as a measurement tool; a service credit system and a continuous improvement schedule used to enhance supplier performance. The Performance Management Framework, which is one of the pillars of the Supply Chain Operations Reference (SCOR) Model, was developed, and provides practitioners with step-by-step guidance for the implementation of performance management in outsourcing projects. This combines both suggestions for performance management before and after the outsourcing decision, thus considering the entire outsourcing lifecycle. The proposed 10-stepFramework for outsourcing not only incorporates strategic propositions but also shows its implementation at an operational level.

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