Self assessment: Use at operational level to promote continuous improvement

The Baldrige Education Criteria for Performance Excellence Framework

“…The MBNQA framework and the European Foundation for Quality Management (EFQM) model have become templates for most quality awards in many countries (Mackerron et al , 2003). These frameworks are widely adopted by organizations as a means of self‐assessment to enhance performance.…”

“…As indicated by the large number of criteria guidelines that have been distributed, many organizations use these criteria to assess their organizational quality. The applicability and usefulness of both MBNQA and EFQM models was evident from the vast empirical research that exist (Mackerron et al , 2003; Stewart, 2003; Da Rosa et al , 2003; George et al , 2003; Li and Yang, 2003; Castka et al , 2003). However, in this study, we will concentrate on the MBNQA Education Performance Excellence Framework, since it was the most popular model used at UAE institutions (Badri and Abdulla, 2004).…”

TQM dimensions and their interrelationships in ISO certified engineering institutes of India

“…TQM presents a strategic option and an integrated management philosophy for organisations, which allows them to reach their objectives effectively and efficiently and to achieve sustainable competitive advantage (Goldberg and Cole, 2002). The MBNQA framework and the European Foundation for Quality Management (EFQM) model have become templates for most quality awards in many countries (Mackerron et al, 2003). These frameworks are widely adopted by organisations as a means of self-assessment to enhance performance.…”

Intelligent systems in operational quality and industrial excellence

“…EQA and BPEA have both become role models for the most national quality awards (Mackerron, Masson, & McGlynn, 2003). Other well-known excellence awards around the globe include Australian Business Excellence Award, Canadian Awards for Excellence, Japan Quality Award, Jordan King Abdullah II Award for Excellence, SQA and South African Excellence Award.…”

“…It has to be underlined that they refer to the framework of 1992. More effort is required for the validation of the current one (Mackerron, Masson, & McGlynn, 2003). Karimi et al (2013) perform an analysis of the nature and strength of relationships between the Baldrige criteria.…”