Abstract:Purpose: The research explores and examines factors for supplier evaluation and its impact on process improvement particularly aiming on a steel pipe manufacturing firm in Gujarat, India.Design/Methodology/approach: The conceptual research framework was developed and hypotheses were stated considering the analysis of literature and discussions with the managers and engineers of a steel pipe manufacturing company in Gujarat, India. Data was collected using in-depth interview. The questionnaire primarily involves the perception of evaluation of supplier.Factors influencing supplier evaluation and its influence on process improvement is also examined in this study. The model testing and validation was done using partial least square method. Outcomes signified that the factors that influence evaluation of the supplier are quality, cost, delivery and supplier relationship management. Findings and Originality/value:The study depicted that quality and cost factors for supplier evaluation are insignificant. The delivery and supplier relationship management have significant influence on evaluation of the supplier. The research also depicted that supplier evaluation has significant influence on process improvement. Research limitations/implications:The study has been made specifically for ABC steel pipe manufacturing industry in Gujarat, India and may not be appropriate to the other industries or any parts of the world. There is a possibility of response bias as the conclusions of this research -708-Journal of Industrial Engineering and Management -http://dx.doi.org/10.3926/jiem.1777 was interpreted on survey responses taken from the employees of case study company, so it is suggested that future research can overcome this problem by employing various methodologies in addition to surveys like carrying out focus group and in-depth interviews, brainstorming sessions with the experts etc.Originality/value: Many researchers have considered quality, cost and delivery as the factors for evaluating the suppliers. But for a company it is quintessential to have good relationship with the supplier. Hence, the factor, supplier relationship management is considered for the study. Also, the case study company focused more on quality and cost factors for the supplier evaluation of the firm. However delivery and supplier relationship management are also equally important for a firm in evaluating the supplier.
Purpose The purpose of this paper is to review the accreditation research in specific to its effect on the performance of healthcare organizations. Design/methodology/approach A comprehensive search and analysis of literature on the effect of healthcare accreditation were conducted between June 2017 and May 2018. The study identified 62 empirical research studies that examined the effect of healthcare accreditation programmes. Study particulars such as year of publication, objectives, focus of the study, research settings and key findings were recorded. A content analysis was performed to identify the frequency of the main themes in the literature. Knowledge gaps needing further examination were identified. Findings Majority of the accreditation impact studies were carried out in the developed nations (n = 49). The thematic categories, that is the impact on “patient safety and healthcare quality” (n = 26), “healthcare professionals’ views” (n = 28) and “clinical process and outcomes” (n = 17) were addressed more times. Whereas the other two thematic categories “organizational performance” and “consumers’ views or satisfaction,” each was examined less than 10 instances. This review reveals mixed views on effect of healthcare accreditation. The varied quality of studies and the availability of a few studies on consumers’ perception of accreditation effectiveness were the important limiting factors of this review. Originality/value The findings are valuable to healthcare managers and hospital administrators in accreditation decisions, whereas findings are of value to researchers and academicians in terms of gaps identified for future research studies pertaining to the impact of healthcare accreditation. Future studies need to consider holistic theoretical frameworks for assessing the effect of accreditation on performance of healthcare organizations to achieve precise results.
Hospital websites act as significant marketing channels for promoting and showing medical destinations, amenities, medical personnel, and services. It is believed that the accreditation status of hospitals assures the provision of quality care and adherence to high standards of patient safety practices. Hence, a cross-sectional analysis of hospital websites is performed to examine the association between the status of accreditation and hospital website content in promoting medical tourism. The contents of 111 hospitals’ websites were coded using an ‘ad-hoc Codebook’ that has five categories of website information summing to a total of 38 items and the total evaluation scores were calculated for each hospital. The findings show a significant difference in the 3 groups of hospitals. JCI accredited hospitals displayed most of the information on their websites significantly, followed by NABH accredited hospitals. Minimum information such as accommodation/travel arrangements and photos of the facilities were predominantly displayed on the websites of non-accredited hospitals. A high percentage of hospitals need improvement in the areas of admission and medical services follow-up through phone calls, email, or real-time chats.
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