Work is becoming increasingly com‐puter‐mediated. Performance development is becoming increasingly difficult and expen‐sive due to complexity, change, restructuring, and redefinition of who does work. In the coasumer market place, softw are is emerging with characteristics and behaviors; that actively support performance development while permitting learning. These performance‐centered systems are the next step in the evolution of performance support. Performance Technologists must and will play an active part in both their advocacy and design. Ultimately, no consumer or large‐scale software system should be considered accep table until day‐one performance isgenerated for novice performers while still accommodating the requirements of expert performers.

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The problem and the solution. Although technology is being used to support learning through electronic versions of traditional instructional programs, its most direct effect on work performance is through interactive tools that structure work processes and provide links to supporting resources. Human resource development professionals charged with enhancing performance and learning must examine the new range of alternatives provided through technology and consciously determine better ways to provide support, references, courses, and collaboration.

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