This paper reports on a project in which service design principles and LCA are brought together to conceptualise sustainable PSS models for an office furniture design and manufacturing company. Lessons learned from a pilot study in which a take-back scheme is being retrospectively developed for a popular office chair are used to develop two theoretical models (a product-oriented PSS and a use-oriented PSS) for a new product being developed by the company in conjunction with a local ECO-WISE. The paper discusses how merging service design tools with LCA can inform the PSS design from economic, environmental and social perspectives.
This paper presents the initial results of a wider research project that investigates how service design might positively contribute to the development of product-service systems within manufacturing small to medium sized enterprises. The paper presents the results of interviews with three firms that have begun to embrace service design. The analysis of these results is used to produce a conceptual framework with nine dimensions that aims to aid understanding of a company's potential readiness for servitization through service design.
Developments in information technology, as well as the need to conserve resources, are resulting in healthcare systems that place increased value on the patient's input. In Italy, the national health service has taken notice.
The national healthcare service: It's hard to think of a system in which good service design could be more important.
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