Overcrowding is a widespread problem affecting the performance of an Emergency Department (ED). In this paper we deal with the overcrowding problem at the ED sited at Ospedale Sant'Antonio Abate di Cantù, Italy. Exploiting the huge amounts of data collected by the ED, we propose a new agent-based simulation model to analyse the real impact on the ED overcrowding of a different physicians and nurses shift organisations. The proposed simulation model demonstrates its capability of analysing the ED performance from a patient-centred perspective.
Transformer-based models have demonstrated excellent capabilities of capturing patterns and structures in natural language generation and achieved state-of-the-art results in many tasks. In this paper we present a transformer-based model for multi-turn dialog response generation. Our solution is based on a hybrid approach which augments a transformer-based generative model with a novel retrieval mechanism, which leverages the memorized information in the training data via k-Nearest Neighbor search. Our system is evaluated on two datasets made by customer/assistant dialogs: the Taskmaster-1, released by Google and holding high quality, goal-oriented conversational data and a proprietary dataset collected from a real customer service call center. Both achieve better BLEU scores over strong baselines.
In this paper, we analyze the problem of generating fluent English utterances from tabular data, focusing on the development of a sequence-to-sequence neural model which shows two major features: the ability to read and generate character-wise, and the ability to switch between generating and copying characters from the input: an essential feature when inputs contain rare words like proper names, telephone numbers, or foreign words. Working with characters instead of words is a challenge that can bring problems such as increasing the difficulty of the training phase and a bigger error probability during inference. Nevertheless, our work shows that these issues can be solved and efforts are repaid by the creation of a fully end-to-end system, whose inputs and outputs are not constrained to be part of a predefined vocabulary, like in word-based models. Furthermore, our copying technique is integrated with an innovative shift mechanism, which enhances the ability to produce outputs directly from inputs. We assess performance on the E2E dataset, the benchmark used for the E2E NLG challenge, and on a modified version of it, created to highlight the rare word copying capabilities of our model. The results demonstrate clear improvements over the baseline and promising performance compared to recent techniques in the literature.
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