This article presents the results of a project funded by the Research Council of Lithuania: ‘Public policy solutions and their improvement to overcome the COVID-19 crisis in Lithuanian municipalities: solution tools and service delivery.’ The research methodology is based on street-level bureaucracy theory and ongoing qualitative research in the form of interviews with social workers and doctors. Interviews were conducted in the Lithuanian municipalities which became the first COVID-19 hotspots in March-April 2020. The aim is to identify the response and coping strategies of street-level bureaucracy. The findings of current research suggest that the workload of street-level bureaucrats increased, the situation changed very rapidly, and there was a constant need to adopt rules and even recommendations issued by the ministry. Fear of COVID-19 infection, a lack of accurate information, uncertainty, and the possibility of allowing staff with children to leave the workplace led to staff shortages. This in turn motivated the
administration and the remaining employees to look for suitable coping strategies.
Vytauto Didžiojo universitetas, Klaipėdos universitetas (Lietuva) ANOTACIJA COVID-19 epidemija privertė vyriausybes, kaip atsaką į krizę, neatidėliotinai ieškoti veiksmingų sprendimų. Vadinamosios atsako į COVID-19 sukeltą krizę politikos kurtos krizių valdymo modelius pritaikant visuomenės sveikatos valdymo sričiai arba kuriant naujas -unikalias reagavimo prieigas bei priemones. Atlikus tyrimą nustatyta, kad COVID-19 pandemijos sukelta krizė yra unikali ir išskirtinė pagal daugelį charakteristikų. Ji priskiriama mažos tikimybės, bet didelio poveikio krizei, atsižvelgiant į poveikį sveikatos ir socialinės apsaugos sistemoms, kitoms viešojo valdymo sritims. Taigi surasti veiksmingų krizės įveikimo priemonių ir jas įgyvendinti valdžiai nebuvo paprasta. Atlikus kokybinį tyrimą nustatyta, kad priešakinėse linijose dirbantiems tarnautojams tenka ypač didelis darbo krūvis, trūksta išteklių, netikrumas dėl krizės valdymo politikos įgyvendinimo. Kai kurios epidemijos valdymo priemonės riboja jų tiesioginę veiklą su klientais. Be to, COVID-19 epidemija iškėlė nemažai neigiamų kontekstinių veiksnių. PAGRINDINIAI ŽODŽIAI: COVID-19 sukelta krizė, krizės valdymo politika, artimieji tarnautojai, viešosios paslaugos, piliečių aptarnavimas.
On the grounds of the theories of the use of the mass media, the authors analyse concepts and assessments of military threats. The analysis is based on the data of representative public opinion polls (conducted in spring 2016 by Vilmorus, N = 1004). The research shows that certain qualities of individual political competence strengthen the impact of the media, that the tabloid press, Russian TV and the quality press affect concepts of military threats, and that sets of factors shaping the concepts of various military threats are different. The extent of the mass media impact is influenced mostly by an individual’s ethnic background, education, income, participation in elections, political education, inter-personal communication on political topics as well as a leftist-rightist self-identification.
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