This chapter explores the meanings that human service workers employed in the airline industry and in Higher Education give to workplace fear, the ways it is expressed, and perceptions of its consequences. The findings reveal that fear is not a wholly 'negative' emotion, as it can contribute to the achievement of desirable outcomes when openly expressed, suggesting that simplistic evaluations of discrete emotions (i.e. positive or negative) and prescriptive organisational norms of emotional expression may block positive as well as negative outcomes (organisationally and personally). The chapter concludes that permitting a greater range of emotional displays at work could significantly improve workers' wellbeing and the effectiveness of their organisations.
This chapter explores how Cypriot lecturers perceive and experience fear while being at work.Drawing on the lens of interpretive inquiry, data were collected through interviews with nineteen lecturers. Analysis focused on experiences of workplace fear offering rich insights into characteristics of fear, eliciting events, and coping ways. Findings help to unveil the specific events that lead to fear in the Cypriot universities, and the ways lecturers manage their fearful experiences. The study contributes to the study of discrete emotions, by empirically examining fear's own storyline through the workers' own perspectives, within a specific context.
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